Senior IT Engineer

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestasco-founder and chairman isSebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEO Ping Wu the co-founder of Google Contact Center AI and Vertex AI platform and CTO & co-founderTim Shi an early member of Open AI.

Weve assembled a world-class team of AI and ML experts go-to-market leaders and top-tier investors including Andreessen Horowitz Greylock Partners Sequoia and former AT&T CEO John Donovan. Our valued customers include brands like Intuit Cox Communications Hilton and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

What youll be doing

System Administration: Lead the management and maintenance of macOS and Windows environments ensuring optimal performance security and scalability.
Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.
Device Management: Utilize Kandji for the deployment management and security of all company Mac devices implementing best practices for device lifecycle management. Microsoft Intune policy management..
Collaboration Tools: Manage and support Google Workspace applications ensuring efficient communication and collaboration among team members.
Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks enhancing operational efficiency and reducing manual intervention.
Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.
Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.
Technical Support: Provide expert-level technical support to staff resolving complex hardware and software issues promptly.
Project Leadership: Lead IT projects from conception to completion including system upgrades migrations and the implementation of new technologies.

What we look for:

Educational Background: Bachelors degree in Information Technology Computer Science or a related field; advanced certifications are a plus.
Experience: Minimum of 5 years of experience in IT administration with at least 3 years in a senior or lead role preferably within a startup environment.
Technical Proficiency:

macOS Expertise: Extensive technical knowledge of macOS software and hardware with a proven track record of supporting macOS in enterprise environments.
Windows Operating systems: Advanced knowledge of Microsoft Intune application deployment device management.
Device Management: Advanced proficiency in administering Kandji focusing on support and device policies including integration with identity and access management solutions like Okta.
Cloud Solutions: Strong experience with cloud-based services including Okta for identity management and Google Workspace for productivity and collaboration demonstrating a cloud-first approach to IT infrastructure.
Scripting and Automation: Advanced scripting skills in languages such as Bash Python Powershell Terraform: applied to automate tasks enhance scalability and deliver efficient secure results.
Apple Deployment Programs: In-depth understanding of Apples Device Enrollment Program (DEP) Volume Purchasing Programs and Apple Business Manager including integration with Kandji Kolide and Crowdstrike to streamline device deployment and management.
Hardware and Infrastructure: Extensive experience in installing configuring and troubleshooting hardware and office infrastructure including network equipment to ensure seamless IT operations.
Collaboration and Independence: Proven ability to work both individually and in a team-oriented collaborative environment adapting to the dynamic needs of a startup setting.
Cross-Platform Support: Experience in user support particularly in supporting both macOS and Windows operating systems within enterprise environments ensuring comprehensive IT assistance.
Startup Experience: Prior experience in startup environments is a plus indicating adaptability and a proactive approach to evolving technological landscapes.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to

Required Experience:

Senior IC

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

What youll be doing

System Administration: Lead the management and maintenance of macOS and Windows environments ensuring optimal performance security and scalability.
Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.
Device Management: Utilize Kandji for the deployment management and security of all company Mac devices implementing best practices for device lifecycle management. Microsoft Intune policy management..
Collaboration Tools: Manage and support Google Workspace applications ensuring efficient communication and collaboration among team members.
Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks enhancing operational efficiency and reducing manual intervention.
Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.
Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.
Technical Support: Provide expert-level technical support to staff resolving complex hardware and software issues promptly.
Project Leadership: Lead IT projects from conception to completion including system upgrades migrations and the implementation of new technologies.

What we look for:

Educational Background: Bachelors degree in Information Technology Computer Science or a related field; advanced certifications are a plus.
Experience: Minimum of 5 years of experience in IT administration with at least 3 years in a senior or lead role preferably within a startup environment.
Technical Proficiency:

macOS Expertise: Extensive technical knowledge of macOS software and hardware with a proven track record of supporting macOS in enterprise environments.
Windows Operating systems: Advanced knowledge of Microsoft Intune application deployment device management.
Device Management: Advanced proficiency in administering Kandji focusing on support and device policies including integration with identity and access management solutions like Okta.
Cloud Solutions: Strong experience with cloud-based services including Okta for identity management and Google Workspace for productivity and collaboration demonstrating a cloud-first approach to IT infrastructure.
Scripting and Automation: Advanced scripting skills in languages such as Bash Python Powershell Terraform: applied to automate tasks enhance scalability and deliver efficient secure results.
Apple Deployment Programs: In-depth understanding of Apples Device Enrollment Program (DEP) Volume Purchasing Programs and Apple Business Manager including integration with Kandji Kolide and Crowdstrike to streamline device deployment and management.
Hardware and Infrastructure: Extensive experience in installing configuring and troubleshooting hardware and office infrastructure including network equipment to ensure seamless IT operations.
Collaboration and Independence: Proven ability to work both individually and in a team-oriented collaborative environment adapting to the dynamic needs of a startup setting.
Cross-Platform Support: Experience in user support particularly in supporting both macOS and Windows operating systems within enterprise environments ensuring comprehensive IT assistance.
Startup Experience: Prior experience in startup environments is a plus indicating adaptability and a proactive approach to evolving technological landscapes.

Required Experience:

Senior IC