Level 3 Information Communications Technician

You dont need to go to university to kickstart your career!
Do you want to be learning whilst you are earning and keeping up to date with the latest technology
By choosing Primary Goal as your training provider not only will you be learning whilst youre earning you will also be keeping up to date with the latest technology. At the same time CompTIA learning content is at the heart of our delivery we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice learn and labs provided to you as part of your apprenticeship youll be able to prepare yourselves for the following exams:
CompTIA A (Exam 1 and 2)
CompTIA Cloud Essentials
We are recruiting on behalf of Brine Leas School where you will gain valuable experience as a Level 3 Information Communications Technician following the Support Technician pathway. We pride ourselves on the support we give our apprentices you wont be left on your own to figure things out we will support you throughout your apprenticeship journey together with your employer!

About the Employer:
Brine Leas School is a mixed comprehensive school for students aged 1118 situated in the picturesque market town of Nantwich Cheshire. The schools IT team based on site also provides full support services to an additional 10 nearby primary schools delivering tailored solutions across all sites to meet each locations specific needs.

Staff at Brine Leas benefit from convenient onsite parking as well as access to an onsite coffee shop and gym. The school also hosts regular social events throughout the year fostering a strong sense of community among staff.

All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. The successful applicant will be required to apply for an enhanced DBS certificate. As the post will involve regulated activity with children it is a criminal offence to apply for this post if you are included on the childrens barred list held by the DBS.

Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered prior to the date of the interview.

Please note that you MUST be a driver who holds a full UK Driving Licence and access to a vehicle to apply for this role as it will be split across a number of schools in the Nantwich area.

What you will be doing:
Installation & preparation of new IT hardware & infrastructure
Complete minor repairs and upgrades to equipment and cabling
Maintain an asset register.
Management of helpdesk ensuring calls are resolved and closed in a timely manner.
Escalation of calls to 3rd party support where necessary
Provide software support for all users by being familiar with the current software and where appropriate producing user-friendly guides.
Perform software rebuilds of laptops & PCs where needed.
Assist with Microsoft Office 365 internet and related activities including development and maintenance.
Support staff and students in the use of technology across all sites including classroom support.
Provide ICT support and training to feeder primary schools
Perform health checks across both servers and end user devices. Highlighting damages and failures.
To be familiar with and promote safeguarding requirements demonstrating adherence to the DFE Guidance Keeping Children Safe in Education and the schools Child Protection policy.
To be aware of and to comply with all school and Trust policies and procedures in particular those relating to conduct child protection (as above) health safety and security confidentiality and data protection reporting all concerns to an appropriate person.

Support Technician Duties:
Install and configure relevant software and hardware as appropriate for example: mobile apps printers projectors scanners and cameras.
Address IT issues by prioritising in response to customer service level agreements.
Perform daily weekly and monthly health checks on ICT equipment. Highlighting damages and failures where appropriate repair and replace.
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
Support the roll out of upgrades or new systems or applications.

The training youll be provided with:
Comprehensive introductory modules to technical concepts
Level 3 Information Communications Technician apprenticeship standard
Training for all pathways of your IT career (support technician network technician digital communications technician)
Specialising in a portfolio of evidence for the Support Technician pathway
e-learning training materials
Bi-weekly virtual classroom training on all options of the apprenticeships
Access to virtual labs to develop technical competency.
Monthly work-based coaches visits and competency checks.
9 am 5 pm Support desk for technical support
Personal Learning and Thinking Skills and Key Skills development.
Option for vendor and technical certificates- e.g. CompTIA
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
We are looking for someone who:
Has a true passion for technology.
Feels confident using hardware software and other technical devices.
Has good communication and interpersonal skills.
Has a passion to learn with enthusiasm and motivation to achieve success.
Loves helping others and enjoys working with people of all ages.
Is committed to complete the full apprenticeship programme.
Has the ability to work well in a team and independently using their own initiative.
Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends.
Working Week:
Full time 37 hours per week. Monday Thursday 8:00am to 4:00pm and Friday 8:00am to 3:30pm with a 30-minute lunch
Salary:
24796 per annum.
An allowance of 52p per mile is provided towards travel expenses.
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above) or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases onto our Level 4 Network Engineer apprenticeship programme.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
PLEASE NOTE that we will require a copy of your personal CV.