Customer Engagement Applications Engineer
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Job Location:
Taoyuan City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Job Description/Preferred Qualifications
Key Responsibilities:
- Serve as the primary technical interface between KLA and customer building trust and credibility through consistent high-quality support.
- Deliver applications support for KLAs wafer inspection tools at customer fabrication facilities.
- Lead customer engagements including product evaluations new tool introductions and drive competitions.
- Drive customer success by conducting acceptance tests recipe development hands-on training and pre-sales technical enablement.
- Cultivate strong customer relationships by understanding their technical needs aligning solutions and ensuring satisfaction through onsite support.
- Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
- Develop and share Best Known Methods (BKMs) SOP ( Standard Operating Procedures ) materials and technical documentation to empower global Field Applications teams.
- Act as a cross-functional bridge aligning customer feedback with engineering sales and marketing to drive continuous improvement.
- Analyze complex technical issues apply statistical methods and deliver innovative data-driven solutions.
- Report regional insights and escalate field issues to product divisions ensuring timely resolution and product evolution.
Qualifications:
- Masters degree in Physics Optics Engineering Material Science or a related field; semiconductor process knowledge is a strong plus.
- Proven experience in customer-facing technical roles with a strong track record of building and maintaining customer relationships.
- Demonstrated success in technical problem-solving project execution and cross-functional collaboration.
- Willingness to work in semiconductor cleanroom environments.
- Strong project management leadership and organizational skills.
- Excellent presentation communication and interpersonal abilities.
- Fluent in English with the ability to communicate clearly via email video calls and in-person meetings.
Key Competencies:
- Strong customer orientation with a passion for delivering value and building trust.
- Advanced analytical and statistical thinking for data-driven decision-making.
- Effective collaboration and communication across diverse teams and cultures.
- High level of initiative ownership and accountability in driving results.
- Resilience and adaptability in dynamic high-pressure environments.
- A proactive team player with a growth mindset and a drive for excellence.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
