Program Coordinator, Guest Relations

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As a Program Coordinator Guest Relations within JLLs Facility Management team you will serve as the first point of contact for visitors and employees playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality operational support and coordination to create a welcoming and productive work environment while assisting with service delivery driving customer engagement and supporting event and facility management functions. You will greet and assist visitors clients and employees with warmth and professionalism while managing the reception areas appearance to ensure it remains tidy organized and welcoming. Reporting to the Facility Manager in a full-time capacity you will operate visitor management systems for registrations badges and access control while handling incoming calls messages and emails with clarity and courtesy directly contributing to JLLs mission of creating exceptional workplace experiences through superior customer service and comprehensive facility management support.

What your day-to-day will look like:

Greet and assist visitors clients and employees with warmth and professionalism while managing reception area appearance to ensure tidy organized and welcoming environment
Operate visitor management system for registrations badges and access control while handling incoming calls messages and emails with clarity and courtesy
Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution
Support coordination and execution of internal events meetings and leadership visits while ensuring readiness of meeting rooms and common areas
Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols
Maintain and circulate event tracker while assisting with logistics and setup for catering tech support and guest logistics coordination
Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities events and service information.

Required Qualifications:

24 years of experience in receptionist customer service or hospitality-related role preferably within facility management or corporate environments
Strong interpersonal and communication skills with ability to multitask prioritize and manage time efficiently for front desk operations
Working knowledge of MS Office (Outlook Excel PowerPoint) with familiarity with helpdesk or visitor management systems as plus
Passionate about providing high-quality customer experiences with proactive adaptable approach and ability to work with minimal supervision
Professional demeanor and attention to detail with team player mindset and positive collaborative approach to guest relations
Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions
Experience with visitor management systems for registrations badges and access control in corporate environments.

Preferred Qualifications:

Experience in facility management or corporate environments with knowledge of event coordination and meeting room management
Background in customer engagement and feedback collection processes for service standards enhancement
Knowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experience
Experience with helpdesk systems and service ticket resolution coordination with internal teams and vendors
Understanding of catering coordination tech support logistics and guest logistics management for corporate events
Familiarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site Gurugram HR

Scheduled Weekly Hours:

Job Tags:

GREF

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...