Program Operations Manager AI Product and Process Transformation, Amazon Global Selling PMO
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Global Selling (AGS) has been helping individuals and businesses increase sales and reach new customers around the globe. Today more than 50% of Amazons total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazons 18 overseas stores and supporting local sellers success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
The Role
The Central Product & Program Management Office (PMO) collaborates with AGS business teams and many of Amazons global teams to empower high-growth global selling continuously uncover new opportunities and spearhead new initiatives to drive seller growth and success. As AI becomes increasingly central to our seller experience strategy we are building and scaling AI-powered products to transform how sellers interact with Amazon. We are looking for a talented highly-organized and self-motivated program operations manager to oversee and manage a portfolio of high-impact AI product initiatives. The program operations manager will play a critical role in formulating and implementing operational processes to support new AI product/program launches reviewing existing processes to identify opportunities for improvement and streamline and rolling out new tools to increase productivity and scale automation.
Key Responsibilities
* Define program objectives scope and success criteria in collaboration with stakeholders to pilot/scale new AI-driven business initiatives to sellers and support internal AI product rollout to AGS teams
* Develop and manage operational plans for AI product launches coordinate with cross-functional teams (product engineering data science business teams) to ensure successful execution of program initiatives
* Analyze and solve operational barriers affecting AI product delivery with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency
* Monitor progress and performance metrics for AI products gather seller and internal customer feedback and derive insights to renovate existing processes or promptly implement enhancements to optimize AI product adoption
* Support AI fluency and awareness programs across the organization by coordinating training sessions workshops contests and hands-on activities to equip internal employees with AI knowledge and drive adoption of AI tools
* Maintain clear communication channels with stakeholders to provide regular updates on AI program status milestones and key metrics
Personal Attributes and Competencies
* Have a track record of driving program success through seasoned project and operations management skills
* Possess strong problem-solving abilities employing a methodical and structured approach to navigate complex challenges
* High attention to detail including proven ability to manage multiple competing priorities simultaneously
* Excel in communication effectively engaging with local and global stakeholders to ensure alignment and collaboration
* Demonstrated ability to dive deep in understanding our AI products operations and sellers
* Curiosity and willingness to learn about AI/ML technologies and their application to business problems
* Proven ability to successfully thrive in an ambiguous environment and changing market conditions
* Act like an owner a strong team player and ultimately focus on delivering results with high standards
- 5 years of experience in program/project management business operations or related fields
- Bachelors degree or equivalent
- Strong analytical and problem-solving skills with a proven ability to interpret data to drive continuous improvements
- Impeccable attention to detail passion for processes systems/tools and data analytics
- Outstanding verbal and written communication skills in Chinese and English
- Ability to manage prioritize and execute multiple projects methodically and effectively in a fast-paced environment
- Exceptional customer obsession with a passion for working backwards from the needs of field or organizations
- Demonstrated ability to work in a cross-functional and international environment to lead by influence and earn trust at all levels
- Experience managing technology or AI product launches or rollouts
- Experience in e-Commerce and/or in a hi-tech B2B sales organization
- Familiarity with AI product concepts or experience using AI tools in a professional setting
- Masters degree in relevant fields
- Experience coordinating training programs or organizational learning initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Role
The Central Product & Program Management Office (PMO) collaborates with AGS business teams and many of Amazons global teams to empower high-growth global selling continuously uncover new opportunities and spearhead new initiatives to drive seller growth and success. As AI becomes increasingly central to our seller experience strategy we are building and scaling AI-powered products to transform how sellers interact with Amazon. We are looking for a talented highly-organized and self-motivated program operations manager to oversee and manage a portfolio of high-impact AI product initiatives. The program operations manager will play a critical role in formulating and implementing operational processes to support new AI product/program launches reviewing existing processes to identify opportunities for improvement and streamline and rolling out new tools to increase productivity and scale automation.
Key Responsibilities
* Define program objectives scope and success criteria in collaboration with stakeholders to pilot/scale new AI-driven business initiatives to sellers and support internal AI product rollout to AGS teams
* Develop and manage operational plans for AI product launches coordinate with cross-functional teams (product engineering data science business teams) to ensure successful execution of program initiatives
* Analyze and solve operational barriers affecting AI product delivery with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency
* Monitor progress and performance metrics for AI products gather seller and internal customer feedback and derive insights to renovate existing processes or promptly implement enhancements to optimize AI product adoption
* Support AI fluency and awareness programs across the organization by coordinating training sessions workshops contests and hands-on activities to equip internal employees with AI knowledge and drive adoption of AI tools
* Maintain clear communication channels with stakeholders to provide regular updates on AI program status milestones and key metrics
Personal Attributes and Competencies
* Have a track record of driving program success through seasoned project and operations management skills
* Possess strong problem-solving abilities employing a methodical and structured approach to navigate complex challenges
* High attention to detail including proven ability to manage multiple competing priorities simultaneously
* Excel in communication effectively engaging with local and global stakeholders to ensure alignment and collaboration
* Demonstrated ability to dive deep in understanding our AI products operations and sellers
* Curiosity and willingness to learn about AI/ML technologies and their application to business problems
* Proven ability to successfully thrive in an ambiguous environment and changing market conditions
* Act like an owner a strong team player and ultimately focus on delivering results with high standards
- 5 years of experience in program/project management business operations or related fields
- Bachelors degree or equivalent
- Strong analytical and problem-solving skills with a proven ability to interpret data to drive continuous improvements
- Impeccable attention to detail passion for processes systems/tools and data analytics
- Outstanding verbal and written communication skills in Chinese and English
- Ability to manage prioritize and execute multiple projects methodically and effectively in a fast-paced environment
- Exceptional customer obsession with a passion for working backwards from the needs of field or organizations
- Demonstrated ability to work in a cross-functional and international environment to lead by influence and earn trust at all levels
- Experience managing technology or AI product launches or rollouts
- Experience in e-Commerce and/or in a hi-tech B2B sales organization
- Familiarity with AI product concepts or experience using AI tools in a professional setting
- Masters degree in relevant fields
- Experience coordinating training programs or organizational learning initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- PMBOK
- PPM Tools
- Waterfall
- Project Server
- Project Management
- Sharepoint
- Microsoft Project
- Project Management Lifecycle
- SDLC
About Company
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