Customer Support Representative Croatian & English
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Representative Croatian & English
Location: Athens Greece (on-site)
Starting Date: 2 January 2026
Contract Type: Temporary 8 months
Work Schedule: Monday to Sunday 09:0019:00
Gross Salary: 1200/month
OVERVIEW
Your Role as a Bilingual Customer Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers.
- Maintain accurate data input of consumer inquiries questions and feedback in the customer services database.
- Ensure client complaints are dealt with and logged in line with the companys complaint escalation policy.
- Handle all support calls and emails within agreed SLAs ensuring tracking and proper resolution.
- Troubleshoot issues using open questions support documentation and system training materials.
- Offer clear recommendations and solutions to common problems or frequently asked questions.
Requirements
- High School Diploma or higher.
- Native or fluent Croatian;
- English level: C1 (advanced).
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal abilities.
Benefits
Relocation Package*
- Accommodation provided in a hotel near the office for the first 3 weeks.
- 300 accommodation support (paid with the first salary) for candidates relocating from abroad.
- Legal support with employment documentation.
Contract Options:
- Temporary 8-month contract (on-site in Athens).
- Possibility of remote work within Greece (6-month renewable contract).
Additional Perks:
- Private health and life insurance.
- 1200 gross/month 14 salaries per year.
- Performance bonus.
- 25 days of annual leave.
- 40-hour work week (8 hours/day 5 days/week).
Important Relocation Information
- For candidates already based in Greece no standard relocation package is offered.
- Candidates relocating from abroad must arrive in Athens at least 7 days before the starting date to complete hiring documentation.
- Relocated staff must work on-site for at least 3 months except if they already have housing and reliable internet in Greece.
- After the 3 weeks of hotel accommodation there is no assistance with real estate agencies.
- Up to 300 relocation support is provided with the first salary payment.
- Legal assistance provided for hiring and residence document setup.
Not Included:
- Flight ticket reimbursement (up to 300 Gross with first payment).
- Airport pick-up.
- Transportation from the airport to the provided hotel.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
