IT Support Engineer
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Job Summary
IT Support Engineer
Salary: per annum
Location: Leeds
If you enjoy being the person others rely on when their tech stops behaving this role will suit you. Were looking for someone who can stay calm under pressure untangle problems quickly and communicate solutions in a straightforward human way. If you want a role where youre more than just a ticket number keep reading.
About the role
Youll be one of the first points of contact for businesses needing IT support across Yorkshire. Your day will involve a mix of troubleshooting over the phone remote access support and on-site face to face visits. The role is wide-ranging resolving support tickets bench repairs PC Builds assisting with system installs ensuring clients can work without interruption where possible. No two days look the same and youll have the chance to get stuck into real technical work rather than repetitive scripts.
About the client
Our client is a long-standing IT support provider that has built its reputation on clarity reliability and genuinely personal service. Established over two decades ago they support organisations across a mix of industries from small local businesses to larger firms that depend on consistent trustworthy IT.
Their approach is practical and down-to-earth: no call-centre queues no automated responses and no overcomplicated jargon. Youll be part of a small supportive team that values open communication straight answers and long-term client relationships.
Working hours
Monday to Thursday: 09:00 17:30
Friday: 09:00 16:30
Key duties
Provide IT support via phone remote tools and on-site visits.
Diagnose and resolve hardware software and network issues.
Support with break-fix tasks system setups and new equipment installations.
Keep clear records of support tickets and solutions.
Communicate in a calm practical and non-technical way when supporting end-users.
Escalate more complex issues when needed.
Key requirements
Experience in a first-line or helpdesk support environment.
Strong communication skills and the ability to simplify technical information.
Confident troubleshooting Windows environments Office 365 and basic networking.
A logical methodical approach to problem-solving.
A customer-focused mindset and a willingness to help not just fix.
Comfortable travelling to client sites
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
