Loyalty Ambassador
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Job Location:
Hot Springs, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.
Responsibilities
- Associate must be flexible with their shifts.
- Associate must work closely with management and subordinates stimulating motivation and sense of group satisfaction.
- To liaise with Front Office/ for details of groups VIPs Select Guest promotions and packages.
- Communicate directly with guests both in person and by telephone.
- Provide information on facilities services events attractions and have knowledge of the surrounding areas restaurants and points of interest.
- Provide travel routes and transportation services area maps brochures and other literature.
- Arrange amenities tickets bookings appointments and reservations for guests.
- Schedule pre-arrival calls accordingly and spot checks proper execution
- Create relationships with current and prospective Select Guest members and follow through with any complaints.
- Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
- Conduct monthly Loyalty Ambassador meetings with the Operations team.
- Lead training for new associates on the Select Guest programs as appropriate for each job function.
Qualifications
- Must have an experience of a Concierge role at least three to four years within the hospitality industry.
- Excellent oral and communication skills
- Computer proficiency
- Excellent knowledge of local community and surrounding areas.
- Excellent problem solving skills.
- Excellent organizational skills
- Must be computer literate understanding and operate basic office equipment: fax machine copier phones and radio.
- Must be able to operate Open Table Resort Suite Opera PMS software programs.
- Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
