Operations & Vendor Management Analyst (AI Startup – Remote LATAM)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations & Support Analyst (AI Startup Remote LATAM)
About the Company
Our client is a t fast-growing AI-powered software startup supporting consulting finance and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
Were scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.
This role requires someone detail-oriented reliable structured and strong in vendor coordination. If youve handled vendor assessment operational tasks and support workflows before youll thrive here.
About the Role
This is a hybrid Operations Support position where you will:
Manage client support tickets
Coordinate internal operations
Conduct vendor assessment and vendor communications
Maintain documentation
Support logistics scheduling and cross-team workflows
Youll work with a lean global team (US LATAM India) so clear communication and strong follow-through are essential.
Key Responsibilities
Client Support & Ticket Management
Manage incoming support tickets and provide timely professional responses
Escalate issues to technical or product teams
Track recurring issues update FAQs and identify automation opportunities
Operational Support & Coordination
Execute recurring operational tasks with accuracy
Assist with scheduling documentation and internal workflows
Maintain Notion/Google Docs for internal processes
Ensure cross-team alignment and timely follow-up
Vendor Management (MUST-HAVE)
Conduct vendor assessment and comparison
Support vendor onboarding and documentation
Communicate with vendors regarding deliverables timelines and expectations
Maintain a vendor database and structured tracking system
Qualifications
Experience
13 years in operations support logistics coordination or vendor management
Demonstrated experience in vendor assessment (non-negotiable)
Experience with ticketing systems (HubSpot Zendesk Intercom) is a plus
Strong English (written & spoken)
Familiarity with AI tools (ChatGPT Claude Notion AI) or willingness to learn
Skills
Highly organized structured and reliable
Excellent communication across multiple teams
Ability to manage simultaneous tasks and deadlines
Proficiency in Google Workspace Notion Slack Excel/Sheets
Personal Attributes
Detail-oriented with strong follow-through
Curious and comfortable in fast-paced environments
Proactive problem-solver
Comfortable working independently with supervision when needed
What We Offer
USD $1000$1400/month (contractor)
MondayFriday LATAM schedule
Local holidays paid time off
100% remote
A growing AI startup with strong career growth paths
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and au ... View more
