DENZA Aftersales Mobile Service Engineer
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Job Location:
Courbevoie - France
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
About BYD France
BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including all-electric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.Key Responsibilities
1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers ensuring fast accurate and premium-quality service.
2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
3. Cross-Functional Issue Escalation
Coordinate with Quality R&D and Technical teams at headquarters to escalate issues and secure prompt accurate solutions.
4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues perform remote diagnostics propose solutions and track case progress in real time.
5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels drive corrective actions at the source and verify the effectiveness of market solutions.
6. Premium Customer Interaction
Represent DENZA as a technical expert in the field ensuring every customer interaction reflects professionalism confidence and premium service standards.
Profile
Professional Background :35 years of technical experience in automotive service preferably within premium or electric vehicle brands (Mercedes-Benz BMW Audi Tesla Volvo etc.).
Strong hands-on experience in mechanical electrical and high-voltage EV systems.
Previous experience as a Mobile Service Technician Workshop Technician Diagnostic Technician or Technical Specialist is a strong advantage.
Technical Skills :
Solid diagnostic and troubleshooting capabilities.
Familiarity with OEM diagnostic tools remote support platforms and digital repair systems.
Knowledge of high-voltage safety procedures and EV architecture.
Ability to interpret technical data failure patterns and quality reports.
Soft Skills & Behaviours :
Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
Ability to operate independently in the field with discipline and reliability.
Strong problem-solving approach and sense of ownership.
Calm professional and confident when dealing with customers onsite.
Other Requirements :
Valid drivers license.
Ability to travel within the region for on-site interventions.
Fluent in English and local market language.
Location: Courbevoie / La Défense
Type of Employment: Full-time
Key Skills
- Active Directory
- Customer Service
- Cloud
- PowerShell
- OS
- Windows
- Database
- Infrastructure
- Linux
- Java
- Technical Assistance
- Procedures
- hardware
- Technical Support
- UNIX
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
