Engagement Manager (Cyber), Public Sector
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Job Location:
Annapolis, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Scale AI is at the forefront of the AI revolution helping the U.S. government and allied partners unlock the potential of AI across national security missions. Were building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
Were hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows in the cyber domain for a national security customer. As an EM on our public sector delivery team you own the account plan manage day-to-day execution for customers and ensure an incredible customer experience. This role is ideal for someone who blends program leadership technical fluency and contract awareness and who thrives in fast-moving ambiguous and mission-driven environments.
You will:
- Manage customer relationships from the executive to the end user
- Be onsite with national security customers to scope agentic workflow use cases that Scales engineering team will build and refine
- Lead a cross-functional project team to deliver on and exceed the customers AI/ML objectives
- Lead with a whatever-it-takes mentality proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Must haves:
- An active Top Secret security clearance (required)
- 5 years of experience in program management or customer facing role
- Willingness to be onsite with the customer in the Washington DC area 4 days per week and able to travel at least 25% of the time (as needed)
- High cross-functional influence and EQ
- Excellent communication and presentation skills with external stakeholders
- A history of diligence and organization across multiple work streams
- Passion for solving complex challenges and building efficient AI systems by leveraging agents
- A basic understanding of ML operations and an aptitude to develop mastery on generative AI workflows / products
Ideally youd have:
- Technical degree in computer science engineering or related field
- Experience in the cybersecurity sector within or in collaboration with a government institutions
- Experience operating in a fast-paced startup environment or defense tech company
PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Cisco DLA Piper Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.
We comply with the United States Department of Labors Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Trusted by world class companies, Scale delivers high quality training data for AI applications such as self-driving cars, mapping, AR/VR, robotics, and more.
