Human Resources Operations – Senior Process Associate – Norwegian – Hybrid Bucharest

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Human Resources Operations Senior Process Associate Norwegian Hybrid Bucharest

In this role you will provide consistent and professional support to associates across EMEA region enquiries and requests through case management tools.

Responsibilities
with the knowledge transfer (end to end process tools process flow market specifics).
of HR in the HR administrative function and also payroll activities. Is the primary point of contact between HR and employees
employee life-cycle programs depending on the scope of responsibilities (stream or market based)
necessary documents for employees
HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
closely with Operations Team to provide feedback on quality
Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
self-expertise of the subject matter (process updates policies Quality Teams Standard Operating Procedure)
in nurturing new hires & tenured bottom performers via additional audits & actions to provide the hyper care required to improve quality performance
towards the process of define update innovate the quality frameworks to meet client expectations and raising the bar continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
and effective usage of different Quality Check Tools best practices and procedures
towards overall process improvement ideas insights and projects to enhance processs key performance indicators & value adds
for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
and/or update process documentation (standard operating procedures process maps template creation)
strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
mandatory trainings and assignments in timely manner
perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!
Minimum Qualifications / Skills
and problem-solving skills.
/ Masters degree.
of MS office applications: Word Excel Outlook.
Norwegian and English (C1).
background involving problem solving and dealing with internal customers.
to work with confidential/sensitive data.
capability.
management.
of labor law and payroll.

Preferred Qualifications/ Skills
have experience in working in the HR / Administration Team
and Service Now knowledge will be an asset
experience working in Shared Services

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.