Technical Program Manager

Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to join the Region Services organization in delivering large-scale programs for some of the most mission critical clouds.

The TPM will drive cross-functional and technical teams through design detailed requirements build testing assurance and deployment. You will use judgment negotiation skills analytical talent technical aptitude and leadership to collaborate with a diverse set of stakeholders deliver program roadmaps and strategies eliminate non-value-add activity design solutions remove blockers and find creative ways to accelerate project delivery. You will be an exceptionally strong communicator both written and verbally and be a positive influencer across teams to meet program goals.

We are looking for a passionate and results-oriented TPM to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multi-year roadmaps using a variety of program management tools.

If you like to focus on customer experience think and act globally and want to contribute to the operational excellence of AWS wed like to meet you. Your work will help to take AWS into the future innovate cloud computing solutions.

We are open to hiring candidates to work out of one of the following locations; Sydney or Melbourne.

Key job responsibilities
- Manage high-profile programs across multiple supporting teams to deliver successful outcomes for our customers and AWS.
- Anticipate bottlenecks proactively seek solutions to problems provide escalation management and inform tradeoff decisions that benefit the program.
- Earn trust through regular communication with senior management on program status and risks demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner.- Rely heavily on influence over authority to drive project deliverables.
- Own the metrics for project success and define measure and report on these metrics. This involves data collection analytics and dashboard creation to report progress and help others recognize the best path to make the business better.
- Demonstrate ownership to help improve the safety security and availability of our operations.
- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Technical Program Managers (TPM) look around corners to identify risks early and are quick to take action. They effectively balance ownership and hold partner teams to high standards of responsibility. They stand ready to leverage their technical and project-focused backgrounds to deep dive issues and develop mitigations to minimize impact. Our TPMs may dive deep to find the root cause of a material delivery issue that threatens the project schedule cost or quality. They investigate and address where the program is at risk/blocked or discuss radical new approaches to improve operational processes. They are responsible for identifying and managing stakeholders assembling resources setting roadmaps schedules and strategies for the program driving progress and holding the bar on quality.

About the team
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

The Region Service team provides the highest caliber Operational Solutions for our regions. We provide hands on keyboard support to our service teams by deploying changes into these isolated regions monitoring the results and reporting any issues that are observed.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of technical product or program management experience
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 3 years of working directly with engineering teams experience
- 2 years of software development experience
- Experience developing and executing/delivering product and technical roadmaps

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.