Internship – Customer Journey & Process Expertise
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about shaping the future of banking Join ING Wholesale Bankings Transformation Office and help us make strategic change scalable impactful and human-centric. This internship offers a unique opportunity to drive awareness and adoption of our Customer Journey Framework while contributing to global process design and optimization projects. If you love turning complexity into clarity this is your chance to make a real impact.
The team
Youll be part of the Process Expertise Services Team the engine behind ING Wholesale Bankings seamless digital and compliant processes. We enable globally aligned easy-to-use processes that elevate both client and employee experiences. Our culture is collaborative innovative and focused on continuous improvement. Together we transform ambition into action.
Roles and responsibilities
As an intern you will:
- Design and execute a strategy to increase awareness and adoption of the WB Customer Journey Framework.
- Create and deliver communication and engagement activities for Product Areas.
- Support global process design and optimization initiatives.
- Contribute to performance management and process governance projects.
- Collaborate with Customer Journey Experts and Product Owners to simplify and standardize processes.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that youll stay curious and keep learning. To thrive in this role you should:
- Be eager to learn about customer journeys process management and digital transformation.
- Have strong communication and stakeholder engagement skills.
- Be proactive and comfortable taking ownership of tasks.
- Enjoy working in a dynamic international environment.
- Be detail-oriented with an analytical mindset.
Rewards and benefits
This is a great opportunity to train with highly skilled people who are experts in their field. Youll do a lot and learn a lot not only about your specialist area and the bank but also about yourself and whether this type of environment is right for you.
Youll also benefit from:
- Internship allowance of 700 EUR based on 36 hours work week
- Your own work laptop
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
During the duration of your internship at ING it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).
Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.
About our internships
Every year more than 350 students join our internship program. While there are no guarantees about your future many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens an internship at ING is the ideal opportunity to meet a wide variety of people build your network and learn about many different aspects of banking a great start to your career.
Required Experience:
Intern
Key Skills
- Forklift
- Hand Tools
- Distributed Control Systems
- Basic Math
- Mechanical Knowledge
- Live Chat
- Plastics Extrusion
- Microbiology
- Sanitation
- cGMP
- Manufacturing
- Word Processing
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
