Service Desk Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

The Service Desk Specialist provides front-line technical support that keeps our colleagues connected productive and this role youll resolve diverse technical issues support executive leadership and help maintain the reliability of our technology environment. Youll grow your expertise across hardware software and customer service while contributing to a highly collaborative IT team.

Key Accountabilities

• Deliver level 1 technical support for onsite/offsite colleagues across devices software and network services.

• Provide concierge-level support for executive leadership including video conference and desk-side assistance.

• Troubleshoot and document incidents clearly in the tracking system while guiding non-technical users through resolutions.

• Install and reinstall software on end-user devices when needed.

• Ensure compliance with security policies including DLP encryption malware spam and secure email procedures.

• Coordinate incident resolution with IT and business partners escalating urgent issues promptly.

• Maintain accurate knowledge base articles and SOP documentation.

• Follow up with colleagues to confirm successful resolution and a positive support experience.

Education & Experience

Required

• Associate degree in Computer Information Systems Business or equivalent experience.

• Less than 2 years of technical service desk or related experience.

Preferred

• 2 years of technical service desk or related experience.

• Certifications such as A Network ITIL or HDI.

Why Youll Love Working Here

Youll join a team that values curiosity collaboration and continuous growth. We support your development through hands-on learning coaching and opportunities to expand your technical skills. Your work will directly improve the daily experience of colleagues across the organization. Apply today to make an impact.

In addition to core traditional benefits we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives parental leaveanemployee stock purchase plan military benefits and much more.

• Personal banking loan investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin Illinois Minnesota and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the our community onFacebookLinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Banks anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application interview and hiring process. Please contactif you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including but not limited to work location skills experience education and qualifications for the role.