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Job Summary

Essential Job Functions

• Provide coaching mentorship and performance feedback to develop associate talent. Foster a positive and inclusive team culture that promotes engagement and motivation. Identify training needs and implement development plans. Contribute to the recruitment and selection of high-performing team members. - (40%)
• Oversee daily operations and ensure team performance aligns with departmental goals. Analyze team performance metrics and identify areas for improvement. Implement strategies to enhance team efficiency and productivity. Build and maintain effective relationships with internal and external stakeholders. - (30%)
• Ensure adherence to quality standards regulatory requirements and compliance guidelines. Monitor associate performance and provide necessary coaching and support. Identify and implement process improvements to enhance efficiency and effectiveness. Resolve escalated issues and conflicts in a timely and professional manner. - (20%)
• Analyze data and trends to identify opportunities for improvement. Develop and implement solutions to address operational challenges. Conduct root cause analysis to prevent recurring issues. - (10%)

Minimum Qualifications

• High School Diploma or GED
• 4 years experience in Account Protection Customer Service Fraud or related
• 1 years leading project(s) mentoring and/or coaching experience

Preferred Qualifications

• Bachelors Degree in Business Administration Marketing Finance or related field of study or equivalent relevant work experience
• BSA/AML
• 3 years of direct leadership experience

Skills

• Call Quality
• Bank Secrecy Act (BSA)
• Fair Lending Practices
• Fair Debt Collection Practices Act (FDCPA)
• Fair Credit Reporting Act (FCRA)
• Credit Card Fraud
• Leadership
• Fraud Controls
• Fraud Protection

Reports To: Manager and above

Direct Reports: 16

Work Environment

• Normal office environment. (Remote or Hybrid) 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.
• Schedules vary with open/closing shifts weekend and holiday coverage.

Travel

• Ability to travel up to 5% annually

Physical and Mental Requirements

To perform this job successfully an individual must be able to perform each essential job function satisfactorily and meet the physical mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Move/Traverse
• Reaching
• Standing
• Stationary Position/Seated
• Typing/Writing

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

Full Salary Range for position:

The actual base pay within this range may be dependent upon many factors which may include but are not limited to work location education experience and skills.

Bread Financial offers medical prescription drug dental vision and other voluntary benefits (including basic and optional life insurance supplemental medical plans and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financials 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (PSST) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

• Bread Financial offers competitive pay a comprehensive selection of benefit options including 401(k).
• The Company is an Equal Opportunity Employer.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
• The Company participates in E-Verify.
• The Company will consider for employment all qualified applicants including those with a criminal history in a manner consistent with the requirements of all applicable federal state and local laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
• The Company complies with the Americans with Disabilities Act (ADA) as amended and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact the Recruiting Team at .

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