Night Porter

Greywalls Hotel in East Lothian are seeking a Night Porter to joinits brilliant team of hospitality enthusiasts!

Greywalls Hotel & Chez Roux Restaurant is a historic country house in East Lothian just 30 minutes from Edinburgh overlooking the world-famous Muirfield Golf Course. Designed in 1901 by Sir Edwin Lutyens with six acres of enchanting walled gardens Greywalls combines timeless Arts & Crafts architecture with the finest Scottish hospitality. With its rich heritage elegant interiors and unrivalled location beside Scotlands most prestigious golf courses Greywalls offers a quintessential retreat for golfers garden lovers and those seeking a luxurious escape near Edinburgh

THE ROLE

The Night Porter is a crucial role in running the night shifts smoothly at the hotel. As a Night Porter you will greet our guests carry luggage guide them to their rooms deliver in-room amenities and provide room service among other duties to ensure our guests are well-cared for throughout the night.

THE TASKS AND RESPONSIBILITIES

• When our guests sleep in their beds the Nights Porter keeps the hotel running like clockwork.
• Greeting guests and creating a welcoming and memorable arrival/check-out experience.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required including guest check-in check-out answering the telephone and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto our Alice App and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning
• Other duties can be assigned within the scope of the role.

WHAT WE ARE LOOKING FOR FROM YOU

• You love to work at night.
• Customer service experience.
• Knowledge of PMS (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English verbally and in writing.
• Basic computer skills.
• Ability to work shifts weekends and bank holidays.

THE PERKS

• Company Discount on rooms
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Parking for cars mopeds scooters and bicycles

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.