Hotel Supervisor (Horseshoe Bossier) Full-Time (Swings)
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Job Location:
Bossier, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
JOB SUMMARY:
Provides supervision in the daily tasks of the Front Desk Bell Desk and Doorperson teams. Ensures A level customer service is provided at each Moment of Truth. Resolves guest complaints and follows up to ensure satisfaction. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train develop and motivate employees in order to increase employee retention.
GENERAL REQUIREMENTS:
- High School diploma and/or equivalency required.
- College degree preferred (Hotel or Business Management preferred).
- Two years minimum Front Desk experience preferably with supervisory experience.
- Ability to communicate orally and written in English.
- Superior customer service skills and experience in dealing with the public required.
- Proficiency in Microsoft Office Word Outlook Excel and LMS/CMS system knowledge is preferred.
- A working knowledge of the Shreveport/Bossier City area preferred.
- Ability to compile facts and figures.
- Excellent oral and written communication skills.
- Ability to develop and enforce Standard Operating Procedures.
- Strong interpersonal skills are necessary.
- Must be able to get along well with co-workers and work as a team.
- Must be able to work any day of the week and any shift.
ESSENTIAL JOB FUNCTIONS:
- Greets and welcomes customers with a smile and takes pride in being a Caesars team member.
- Serves as a Hotel Management representative and customer service role model for employees.
- Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars standard.
- Prepares reports on a daily basis to detail Hotel activities and the Hotels financial results.
- Schedules staff in accordance to business demands.
- Reviews daily staffing requirements and makes adjustments.
- Recommends changes for assigned personnel including hiring promotion demotion and release of personnel.
- Approves wage and salary adjustments for personnel within established limits.
- Approves regular vacation and recommends leaves of absence.
- Provides coaching and written documentation of positive and corrective work related activities.
- Prepares and coordinates performance reviews of assigned personnel including four week eight week ten week 90 day six month and annual reviews.
- Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.
- Properly informs all employees of changes in programs and events by means of daily BUZZ sessions memos and or e-mail.
- Handles guests complaints taking corrective action as necessary including incident reports.
- Handles all guest inquiries with promptness: billing inquires travel agents and research of disputed bills utilizing FOCUS Handling Problem Situations model and Service Recovery tools.
- Provides direction and training to all employees to maintain a positive and fun working environment.
- Understands values and supports the Caesars mission statement.
- Builds relationships with guests during their visit.
- Must have knowledge of all services available on property to accurately and clearly communicate information to guests and employees.
- Maintains knowledge of emergency procedures including employee and guest related responsibilities and evacuation procedures.
- Performs other managerial duties as deemed appropriate.
- Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
- Spends the majority of time interviewing training and selecting employees.
- Conducts Performance Reviews.
- Makes or recommends wage increases.
- Makes or recommends promotions.
- Provides for safety and security.
- Handles employees complaints or grievances.
- Recommends disciplinary action or disciplines employees.
- Plans supervises and monitors work.
- Monitors legal compliance with federal state and gaming laws.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
- Must be able to stand for long periods.
- Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast paced environment.
- Must be able to bend stoop crouch kneel twist balance and work at a desk.
- Must be able to lift and carry up to 50 pounds.
- Must have the manual dexterity to be able to type grab grip pull hold tear sort reach and file paperwork.
- Must be able to respond to visual and aural cues.
- Must be able to operate the following equipment: computer 10 key adding machine key machine telephone credit card machine printer facsimile and photocopier.
- Must present a well groomed appearance.WORK ENVIRONMENT:
- Must be able to move in and around the Casino/Hotel areas and Front Desk areas through the entire shift.
- Must be able to tolerate areas containing second hand smoke.
- Must be able to work closely with chemicals such as glass and hard surface cleaning solutions.CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Required Experience:
Manager
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
