Quotes&Orders Team Leader

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

• The Quotes&Orders Supervisor is a key role tasked with managing a team of Quotes&Orders Analysts. The post holder is responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. Responsible for responding to documenting and resolving quotation requests in a timely manner according to the SLAs.
• Is expected to work effectively within a large team working most closely with Sales and Quotes&Orders Specialists in order to drive service improvements.
• Requires the development of effective working relationships with colleagues within Sales and Pricing in order to ensure that a consistent high quality service is delivered by the Quotes&Orders Department.

• Responsibilities:

• Directly supervises up to 18 employees in the Quotes&Orders Management Department. Carries out managerial responsibilities in accordance with the organizations policies and applicable laws.
• Closely working with the SME/BPA/BPO in ensuring the most efficient management of the daily operations.

• Process and stakeholder management

• Initiating and sustaining a culture of Lean within the team and encouraging best practices
• Supporting partner countries in accordance with what has been agreed.
• Create and publish monthly dashboards (KPIs GAD controls complaints internal quality checks internal controls productivity FTE other metrics) as per the figures calculated by the SME/BPA/BPO or by Team Leader directly as agreed with the direct manager.
• Ensure the calculation and the presentation of the KPIs accordingly to the MBO methodology.

• Process development

• Ensure availability both at Team Leader and Individual Contributor or SME/BPA level for Lean projects.
• Liaise with stakeholders to identify opportunities for additional scope to be transferred in the Centre.
• Running the transition of the new scope (as per the internal methodology) from the local entity to the Centre.

• Learning and Development

• Continuous development of knowledge and expertise in the AYSC QM department to ensure that the team achieves high quality results on all processes.

• People management and coaching

• Providing feedback development plans coaching team members developing talents organizing meetings that address the topic of the career plan with team members.
• Identifying training needs for the team and contacting the learning and development team to meet them.
• Continuous attempt to create a culture that promotes a high level of performance including recognition of achievements.
• Conducting individual performance checks with team members to ensure that individual goals are achieved.

• Requirements:

• Ability to work under pressure in a fast-paced environment dealing with multiple stakeholders (different stakeholders per country and stream e.g. invoice processing payments etc)
• Experience working in a multi-lingual international organization (business SSC BPO)
• Experience with Microsoft Suite including Word Excel PowerPoint and Outlook or comparable software applications.
• Demonstrated effective organization skills and attention to detail.
• Strong verbal and written communication skills in English
• Ability to use ERP and CRM systems

• Benefits:

  As a member of our team you will benefit from:

• 25 days of annual leave;

• 1 sick day/year;

• 1 day off for your birthday;

• Family Private healthcare subscription at Sanador/Regina Maria;

• Monthly budget in Benefit Platform;

• Holiday gifts for Easter Christmas through Benefits Platform;

• Loyalty bonus at 3 and 5 years seniority in company;

• Special events bonus (marriage child birth other);

• Opportunities and trainings for ongoing professional growth and career advancement;

• Hybrid work setup - 3 days/week in the office (Timpuri noi metro station).

• Discounts for dental care from Edent clinic

• Massage in the office on Tuesday and Wednesday.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.