Field Support Engineer – Pharmacy Automation

Mountain Home, ID - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Field Support Engineer Pharmacy Automation
Location: Mountain Home ID 83647
Compensation: 75000 to 85000 per year plus bonus
Employment Type: Direct Hire
Relocation: Paid Relocation Available
Benefits: Full benefits company car tools laptop and phone

Overview
A leading manufacturer of pharmacy automation systems is seeking a Field Support Engineer to join its technical service team. This role provides hands on service repair installation and customer support for advanced electromechanical equipment in pharmacy settings. The position requires regional travel a strong mechanical and electrical aptitude and the ability to work independently at customer sites.

Responsibilities
Perform troubleshooting repair and preventive maintenance on automated pharmacy equipment.
Respond to service calls within established SLA timeframes to minimize downtime.
Install configure and support new automation systems at customer locations.
Train pharmacy staff on equipment operation routine maintenance and safety procedures.
Document service activity parts usage and diagnostic results in the service management system.
Coordinate with engineering and product support teams on complex technical issues.
Maintain company issued tools diagnostic equipment laptop phone and service vehicle.
Provide feedback to help improve product performance and service procedures.
Participate in occasional after hours weekend or holiday coverage as needed.
Travel regionally and complete periodic overnight trips outside the immediate area.

Required Qualifications
Associate degree in Electronics Engineering Mechanical Engineering Technology Robotics Engineering Biomedical Engineering Technology or similar; or 3 to 5 years of field service experience.
Hands on experience repairing electromechanical medical laboratory automation or industrial equipment.
Working knowledge of Windows operating systems and basic networking.
Ability to read schematics follow wiring diagrams and perform component level troubleshooting.
Proficiency using multimeters voltage and amperage testers and mechanical hand tools.
Strong communication and customer service skills.
Ability to lift up to 50 pounds frequently and up to 100 pounds occasionally.
Valid drivers license with the ability to travel regionally.

Preferred Qualifications
Experience servicing medical or pharmacy automation equipment.
Familiarity with XML configuration files system imaging or SQL.
Prior field service background working independently at customer sites.

What the Company Provides
Company vehicle and fuel
Company credit card for travel and expenses
Full toolkit including specialty tools
Laptop and phone
Full medical dental vision and retirement benefits
Paid relocation assistance
Structured training and ongoing technical development

Field Support Engineer Pharmacy AutomationLocation: Mountain Home ID 83647Compensation: 75000 to 85000 per year plus bonusEmployment Type: Direct HireRelocation: Paid Relocation AvailableBenefits: Full benefits company car tools laptop and phoneOverviewA leading manufacturer of pharmacy automation ...