FLEX Data Analyst, Infrastructure & Delivery Shared Services
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
This is a temporary position.
The Data Analyst Infrastructure & Delivery Shared Services is part of the Technology Experience Center chartered with supporting our organizational mission to create exceptional experiences. At Marriott we are transforming the way we manage technology; this position will support the IT Operations team with analytics supplying the team with data and insights to drive the transformation forward. You will establish a data centric continuous improvement model in partnership with other Data Analysts ITSM Practice Owners Service Desk Leaders SRE Leaders and various other departments and product owners across the organization.
As a contributing member of the ITSM Service Delivery Data and Analytics team the Data Analyst will partner with ETL and Platform teams to ensure that data within the Enterprise ITSM reporting platform is accurate up-to-date and governed. You will be accountable to ensure data meets the requirements and availability standards defined by the team and documenting the available data and ITSM Metric calculations used to ensure consistency across the ITSM organization. This is a technical analyst role that requires collaboration with multiple Global Technology and Platform teams.
Candidate Profile
Education and Experience
Required:
- Undergraduate degree or equivalent experience/certifications
- 3 years of experience in Information Technology (IT) and/or analytics roles including:
- 2 years of experience in report creation validation data audit and data documentation
- 1 years of experience in Service Now or related ITSM technology
Preferred Skills and Expertise
- Technical:
- Working understanding of ETL pipelines and dataflows.
- Experience tuning and optimizing data models in both PowerBI/Microsoft Fabric
- Experience with Microsoft SQL Server and writing T-SQL
- Experience with Python PySpark or R
- Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.
- Experience writing technical documentation
- Experience defining and implementing ITSM Metric governance
- Proficiency in data audit and enforcing data standards
- Experience defining and implementing data governance process
- Experience implementing and managing data sharing model for a data platform.
- Experience with Service Now reporting platform
- Strong understanding of relational data models
General:
- Strong interpersonal written and oral communication skills to interact at all levels
- Ability to independently manage technical or process issues providing executive reporting on issue status
- Experience interfacing with and influencing business partners
- Experience communicating technical material to non-technical business partners to help them interpret data and uncover actionable information
- Ability to think creatively systemically holistically and practically to support team members and practice managers
Core Work Activities:
- Work with data platform team and source data owners to mitigate and resolve gaps and inconsistencies
- Identify gaps and inconsistencies within the data platform across multiple core data sources
- Support Business Application and IT Support Desk activities through data platform regulation and availability
- Work with peers and leadership to propose new opportunities for data strategy and insight
- Work cross-departmentally to align on data platform needs
- Work in partnership with other team members on development of data strategy for service groups
- Explore new tools and methods to continuously improve the data platform and reporting capabilities of the team
- Complete special projects and activities as assigned
- Function as a strategic data expert within the department
- Provide direction influence and assistance to other teams and individuals as needed
- Generate and provide accurate and timely results in the form of program reports executive presentations etc.
- Plan develop implement and evaluate the quality of operations property support and technology investments
Providing Technical Support and Consultation:
- Provide technical expertise and leadership within own and other teams
- Provide recommendations to improve the effectiveness of processes and programs
- Demonstrate advanced knowledge of job-relevant issues products systems technology and processes
- Demonstrate advanced knowledge of function-specific concepts
- Apply knowledge judgment and actions to achieve business goals
- Foresee identify and resolve problems
- Keep up-to-date technically and apply new knowledge to the job
- Perform other reasonable duties as required for this position
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Installation Maintenance Repair
- Quality Assurance
- Active Directory
- End user
- Access Points
- Deskside Support
- Infrastructure Development
- Project Management
- Quality Control
- Troubleshoot
- User Accounts
- Desktop
- Setup
- hardware
- Technical Support
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
