Client Success Specialist

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Overview:

We are seeking a detail-oriented and dependable Client Success Specialist to provide administrative and operational support to the Customer Success Department. This role will help ensure smooth coordination between internal teams and clients by assisting in data management report preparation and communication tracking.

The ideal candidate is organized eager to learn and able to multitask in a fast-paced BPO environment.

Key Responsibilities:

Administrative & Operational Support

Assist the Customer Success team with day-to-day tasks such as updating trackers maintaining client records and organizing documentation.
Schedule and coordinate internal and client-related meetings taking notes and tracking action items.
Support in preparing reports client summaries and presentation materials.
Maintain and organize shared folders databases and other team resources.
Support Client Success Supervisor in onboarding of new clients and accounts by preparing documentation stay on-top of the Onboarding tracker and internal follow ups.
Assist in documenting client feedback recurring issues and performance insights to support improvement initiatives.
Assist in creating and organizing client communications newsletters and engagement materials.

Client and Internal Coordination

Monitor emails and messages to ensure client or internal inquiries are properly routed and acknowledged.
Assist the Customer Success Supervisor in maintaining strong client relationships through timely communication and service updates.
Assist in following up with internal departments (Operations HR TA IT Finance) for client-related requests and deliverables.
Collaborate with the CS Supervisor and brainstorm ideas on how clients experience andteam efficiency can be improved.

Reporting & Documentation

Help consolidate data for any CS performance reports internal updates and Client reports.
Maintain a log of client feedback issues and requests for tracking and escalation.
Maintain updated versions of SOPs and communication templates.

Requirements

Bachelors degree or at least 2 years of college education in Business Administration Communication or related fields.
Preferably with BPO experience (internship or entry-level exposure acceptable).
Strong attention to detail and excellent organizational skills.
Good written and verbal communication skills.
Proficient in Microsoft Office tools (Excel Word PowerPoint Outlook).
Fast learner team player and adaptable to shifting priorities.

Key Competencies:

Reliable consistent in delivering assigned tasks and adaptable to shifting priorities.
Strong sense of initiative analytical thinking and accountability.
Positive attitude and willingness to learn from senior team members.
Excellent coordination and follow-up skills.
Professional and composed under pressure.

Benefits

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Night Differential (10%)
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Shifting schedule (depending on client and company needs but primarily night shift)
Work-from-home (Will report to office at Makati or Clark if necessary)
Php 30500 - 35000 all in

Required Experience:

DescriptionOverview:We are seeking a detail-oriented and dependable Client Success Specialist to provide administrative and operational support to the Customer Success Department. This role will help ensure smooth coordination between internal teams and clients by assisting in data management report...

Description

Overview:

The ideal candidate is organized eager to learn and able to multitask in a fast-paced BPO environment.

Key Responsibilities:

Administrative & Operational Support

Assist the Customer Success team with day-to-day tasks such as updating trackers maintaining client records and organizing documentation.
Schedule and coordinate internal and client-related meetings taking notes and tracking action items.
Support in preparing reports client summaries and presentation materials.
Maintain and organize shared folders databases and other team resources.
Support Client Success Supervisor in onboarding of new clients and accounts by preparing documentation stay on-top of the Onboarding tracker and internal follow ups.
Assist in documenting client feedback recurring issues and performance insights to support improvement initiatives.
Assist in creating and organizing client communications newsletters and engagement materials.

Client and Internal Coordination

Monitor emails and messages to ensure client or internal inquiries are properly routed and acknowledged.
Assist the Customer Success Supervisor in maintaining strong client relationships through timely communication and service updates.
Assist in following up with internal departments (Operations HR TA IT Finance) for client-related requests and deliverables.
Collaborate with the CS Supervisor and brainstorm ideas on how clients experience andteam efficiency can be improved.

Reporting & Documentation

Help consolidate data for any CS performance reports internal updates and Client reports.
Maintain a log of client feedback issues and requests for tracking and escalation.
Maintain updated versions of SOPs and communication templates.

Requirements

Bachelors degree or at least 2 years of college education in Business Administration Communication or related fields.
Preferably with BPO experience (internship or entry-level exposure acceptable).
Strong attention to detail and excellent organizational skills.
Good written and verbal communication skills.
Proficient in Microsoft Office tools (Excel Word PowerPoint Outlook).
Fast learner team player and adaptable to shifting priorities.

Key Competencies:

Reliable consistent in delivering assigned tasks and adaptable to shifting priorities.
Strong sense of initiative analytical thinking and accountability.
Positive attitude and willingness to learn from senior team members.
Excellent coordination and follow-up skills.
Professional and composed under pressure.

Benefits

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Night Differential (10%)
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Shifting schedule (depending on client and company needs but primarily night shift)
Work-from-home (Will report to office at Makati or Clark if necessary)
Php 30500 - 35000 all in

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

SuperStaff

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click