Ready to Chase the Sun with Suncorp New Zealand

At Suncorp Group were home to some of Australia and New Zealands most trusted names in insurance. Were proud to lead with purpose - building futures and protecting what matters for Kiwis across the country.

About the Role

This is not your average call centre job. As a Claims Consultant youll be at the frontline of customer care - supporting our valued partners and customers during moments that matter most. Youll help people navigate the claims process with empathy professionalism and a solutions-focused mindset.

While previous insurance experience is an advantage its not essential - well provide all the training you need to succeed.

What youll do:

• Be the first point of contact for customers with motor claims
• Deliver exceptional customer service and support
• Manage a portfolio of claims through to resolution
• Guide customers through their entitlements claims and repair processes
• Set clear expectations and offer tailored solutions

What youll bring:

• Proven success in a fast-paced customer service environment
• A passion for helping people - especially over the phone
• A resilient solutions-driven attitude
• Strong communication skills both verbal and written
• A keen eye for detail and the ability to multitask
• Tech-savvy and confident navigating multiple systems
• A drive to exceed performance goals and KPIs

What we can offer you

• Free life salary continuance & trauma insurance cover
• Discounts on Vero & Southern Cross medical insurance
• Flexible leave (up to four days per year in addition to annual leave)
• Positive inclusive team environment - where individuality is celebrated
• Flexible work arrangements supporting a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning & development opportunities
• Opportunity to join the employee share plan

About Suncorp NZ

Were proud to be part of the Suncorp Group home to some of Australia and New Zealands most trusted insurance brands. Together we deliver faster simpler and better outcomes for our customers and partners.

At Suncorp we believe we are at our best when our workforce reflects the diversity of our communities. Were committed to creating an inclusive culture offering flexible work career development and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace contact for a confidential conversation.

Chase the sun with us - Apply online today!

Advertised: 27 Nov 2025 New Zealand Daylight Time
Applications close: 07 Dec 2025 New Zealand Daylight Time