IT Enterprise Business Analyst 3

Pay Grade: N

Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing for and responding to disasters.

What We Offer. As a member of the DPH team you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play.
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture Work in a unique culture of active engagement and problem-solving no matter your role.
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like yourself.

Under broad supervision analyzes enterprise-wide customer business needs and participates in the planning design support and implementation of new or enhanced EHR systems that serves multiple state entities. Establishes standards and procedures to be used in the use and development of systems.

RESPONSIBILITIES:
Work closely with the development team to ensure seamless integration and support of HL7 standards.
Manage and maintain EHR and practice management systems ensuring they are functioning optimally and securely.
Collaborate with stakeholders including clinical staff technical staff program staff administrators and developers to gather and document business requirements for the EHR system.
Provide ongoing support for the EHR system including managing updates troubleshooting issues and ensuring data accuracy and security compliant with HIPAA standards.
Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
Perform regular system updates patches and backups to ensure data integrity and system reliability.
Provide technical support to end-users by interfacing with vendor Support Teams to address issues related to software promptly.
Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
Generate and analyze reports to support clinical and administrative decision-making.
Provide advanced Windows troubleshooting and support for our software and cloud platform.
Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
Compose clear and detailed JIRA tickets for developers and administrators.
Ensure the security of IT systems and data adhering to best practices and company policies.
Utilize available tools like REST APIs Postman and Swagger for testing and documentation purposes.
Stay updated on the latest industry trends and technologies to provide innovative solutions.

KNOWLEDGE SKILLS AND ABILITIES:
Strong problem-solving skills and attention to detail.
Proficiency in HL7 and IT security best practices is preferred.
Customer-focused mindset with a commitment to providing high-quality support.
Experience with cloud platforms (e.g. AWS Azure) and supporting software applications.
Excellent communication skills both written and verbal.
Ability to explain technical issues to non-technical stakeholders effectively.
Experience with issue-tracking software.
Strong interpersonal skills and the ability to work collaboratively in a team environment.
Availability to work on-call or during off-hours as needed to support hospital IT operations.
Adaptability and a proactive approach to problem-solving.
Advanced knowledge of Windows operating systems.
Experience with networking including installation configuration and management of networks is preferred.
Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
Understanding of IT security tools and protocols.

This is a GRANT FUNDED position and subject to available grant funds.

Associate Degree and three (3) years of related experience; or two (2) years of experience at the lower level IT Enterprise Busi Anlyst 2 (ITP181) or position equivalent.

• Bachelors degree in Information Technology Computer Science or a related field ORMinimum of 2 years of experience working with Hospital IT or equally complex systems
• Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Proven experience in system implementation configuration and support.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.A maximum of 30 minutes of physical activity may be allocated per workday typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees diplomas licensures and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency you may be required as a term and condition of DPH employment to assist in meeting the emergency responsibilities of the department.

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services programs activities and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process email.

DPH is an Equal Opportunity Employer

Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule training opportunities health insurance employee retirement plan (ERS GSEPS) deferred compensation 13 paid holidays vacation and sick leave paid parental leave dental vision long-term care and life insurance.

Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.