Product Manager Global Mobile App

Product Manager for Global Mobile Banking Application

Product Management Digital Banking Mobile Professional Netherlands

Within the tribe Digital Assisted & Customer Interactions we are working every day on our mobile and web channel to provide our customers with the best digital experience. We have the ambition to be the best digital bank of Europe. Does this spark your interest Or maybe you have ideas how we can further enhance our digital channels This might be a great opportunity for you: we are looking for a Customer Journey Expert (CJE) to join our tribe Global Channel Experience. Are you excited to take on the challenge of continuously improving our digital channels Join us!

We are looking for a tech-savvy customer journey expert with strong digital delivery experience (app and/or web development). The digital tribe where you will be working is responsible for multiple aspects of the mobile app and web channel. Such as the technical foundation of the mobile app and web mobile customer identification and app enrolments (mobile) payments and self-service features. The various squads in our area develop and maintain mobile/web front- and backend applications in the ING Mobile Banking app for multiple ING general we are constantly aiming to exceed expectations of our millions of app and web users across Europe.

In this role you will join the squad responsible for the core payments functionality in our mobile app such as the product overview transaction details and prediction. This squad is part of the Everyday banking product where you and your colleagues together drive the evolution of product balances and transactions features in the app.

What will you do

- You understand the purpose and the Objectives & Key Results (OKRs) of the Tribe and help to establish them

- You translate the purpose the why your business & product knowledge to your squad and work with your squad daily to realize the sprint ambitions

- You help your squad to improve on predictability output quality and optimize the velocity

- You closely collaborate with other Customer Journey Experts and Product Leads in your area translating the voice of the customer business and IT needs into requirements

- You apply your experience in supporting to build and manage the products with a customer centric focus and an end-to-end mindset

- You ensure our license to operate as a bank by secure and flawless 24/7 operations whilst keeping strong focus on regulatory compliance

How to succeed

- You have talent for taking it on and making it happen enthusiasm for helping others to be successful and you are known for always being a step other words you strive to bring fresh ideas to life embrace challenges in a fast changing and complex environment. You are naturally a collaborative person who listens and invests in others to achieve common goals and you love to challenge the status quo and are eager to propose creative solutions to problems

- You have an entrepreneurial mindset: you are curious you dare to step up speak up and experiment

- You are creative and you can think out-of-the box. You like working in a multidisciplinary international team in an agile environment

- You have an education and experience on the cutting edge of business and IT. (experience in software delivery projects is a plus)

Skills we are looking for

- Frontend Development Knowledge : Familiarity with web and mobile app interfaces (iOS and Android).

- Global App Landscape Awareness : Understanding of international mobile banking trends compliance and user expectations.

- Digital Strategy & Competitive Positioning : Ability to craft and execute strategies targeting Youth/Gen Z segments.

- Behavioral Design & Engagement : Knowledge of behavioral nudges gamification and digital triggers to drive user engagement.

- Data Analysis & Experimentation : Proficiency in interpreting analytics dashboards A/B testing and basic statistical concepts.

- Release Management : Understanding of mobile app release cycles app store submission processes and version control.

- Quality Assurance & Change Verification : Ability to test validate and approve feature changes before production release.

- Cross-functional Collaboration : Strong communication skills to work with developers designers compliance and marketing teams.

- User-Centric Mindset : Deep empathy for user needs and ability to translate insights into actionable features.

- Regulatory & Security Awareness : Basic understanding of financial regulations data privacy and security standards for mobile banking.

What do we offer you
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at: Benefits in the Netherlands

We believe in helping you find the right balance between your career and personal life. Our benefits include:

• A salary tailored to your experience and skills

• A 3640 hour workweek with flexibility to suit your personal situation

• 242 vacation days (based on a 36-hour week)

• 3 diversity days per year (1.5 paid 1.5 unpaid)

• Up to 2 CSR days per year for volunteering

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS) of 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working: focus from home collaborate at the office

Ready to make an impact
Are you passionate about loyalty digital products and customer experience Do you enjoy working in a fast-paced international environment with strong stakeholders and constant change Then wed love to hear from you!

Procedure
Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure.

About us
With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today. read here why: Experience:

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