Critical Facilities Technician (Cooling & HVAC Systems)

South Bend, IN - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

This position will be responsible for providing onsite technical services to customers in support of mission-critical data center this role specialists execute the delivery of installation startup commissioning support remedial and preventative maintenance services on liquid cooling equipment.

Duties and Responsibilities

Participates in system deployment projects for established service area by delivering installation startup and/or commissioning support services.
Responds onsite to dispatches within required timeframe as specified in customer service level agreements (SLAs) for scheduled and unscheduled services requests.
Serves the department by participating in the development of service bulletins procedures process improvements and other collateral duties as required.
Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers electromechanical networking cooling and related systems.
Identifies necessary parts to resolve customer equipment failures.
Maintains accurate customer service records/reports within the service management tool.
Recommends improvements to manuals operational processes and procedures as needed.
Contributes to training course content development and provides training to customers and other field service personnel as required.
Contributes to the creation of knowledge articles and other technical-related documentation.
Serves as a technical resource to sales and business development personnel.
Maintains knowledge of supported products including certifications if required.
Other duties as assigned.

Knowledge Skills and Abilities

Ability to successfully apply technical knowledge to identify root causes.
Ability to demonstrate excellent customer service and communication skills.
Ability to read basic product drawings schematics and technical specifications.
Requires the ability to manage priorities effectively.
Ability to travel 25-75% with very little notice in some rare cases.
Troubleshooting skills and sound technical judgment.
Ability to work both onsite independently and as part of a team.
Availability to work extended hours if applicable including participation in a 24/7 on-call rotation.
Ability to pass customer-specific background check processes if applicable.

Position Qualifications

Minimum of 5 years of experience in field service or a similar technical support-related position.
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred or an equivalent combination of education and experience to successfully execute the role.
Prior experience of working within Data Center environments is required.
Experience reading mechanical and electrical Schematics.
Experience working with 124/208VAC and 48V DC.
Prior experience troubleshooting and repairing hardware is required for example with electro-mechanical equipment controllers sensors and actuators pumps etc.

Physical Requirements/Abilities (If necessary)

Prolonged periods of working at Customer facilities standing lifting bending kneeling etc.
Must be able to lift to 75 pounds at times.
Travel may be required 50% of the time on average.

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Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to...