Technical Support Engineer

Arpu Telecommunication Services

Job Location:

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Youll be monitoring the Datacenter for our organization (network platform and applications on 24/7)
Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem.
Monitoring and Checking KPIs
Troubleshooting windows Linux and network (VPN) issues.
Have a good knowledge of IIS Tomcat & apache applications
Can work with different tasks in a smooth and effective way.
Handle different requests using a ticket system or e-mail.
Deliver the knowledge needed to the customers in a simple way

Requirements

Bachelors degree in computer science.
Must be fresh graduate or up to two years graduation
0-2 years of experience in a similar position.
Must have Very Good command of English.
Previous experience with Linux Windows administration MSSQL administration.
Flexible and can work under pressure.
Preferable to have RHCSA RHCSE
Good knowledge MCSA MSSQL and IIS Administration.
Good knowledge MSQL Tomcat Apache
Strong communication and customer service skills.

Description Youll be monitoring the Datacenter for our organization (network platform and applications on 24/7) Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem. M...