AI Automation Engineer Customer Service (Hybrid NL)
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Job Location:
Nieuwegein - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Drive AI-Powered Customer Service Excellence at GT Ecom!
Your AI expertise will directly improve customer interactions optimize operational efficiency and help the company scale 50 stores to $500M revenue by 2026.
Your Roles Impact
As an AI Automation Engineer - Customer Service you will:
Improve AI-generated responses to reduce errors and improve NPS.
Automate workflows that reduce refunds and disputes.
Support team leads in monitoring KPIs and resolving escalations.
Prototype new AI-driven processes that increase operational scalability.
Why Now
The company is at a pivotal stage of growth your work now will directly shape customer experience operational efficiency and long-term profitability.
Who Were Looking For
Proven experience in AI Python and operational automation.
Strategic problem-solver with hands-on experience in improving AI systems.
Collaborative and structured able to bridge technology and operations.
Based in the Netherlands
Success Drivers in the First 90 Days
Refine AI tools implement improvements and deliver measurable impact on KPIs such as refunds disputes and customer satisfaction.
Role Type: Fixed-Term Employment (Netherlands-based)
Work Model: Hybrid at least 1x/week in office rest remote
Time Tracking: Hubstaff
Compensation: From 3.2004.800/month - negotiable plus performance bonuses
Take ownership from day one apply now and help us transform customer support with AI.
Key Skills
- Continuous Integration
- APIs
- Automotive software
- Test Cases
- Electrical Engineering
- Junit
- Distributed Control Systems
- Testng
- Java
- Test Automation
- Programmable Logic Controllers
- Selenium
About Company
GT Ecom BV is a global direct-to-consumer company founded in 2018 and headquartered in The Netherlands. With 160+ remote e-commerce professionals worldwide, we operate 50+ online stores, aiming for $500M in revenue by 2026. We blend local brand experiences with global logistics—powere ... View more
