Lead Field Service Engineer Business Aviation

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Lead Field Service Engineer supporting Business Aviation in the APAC region. This position provides technical support to individual operators of business jets within the defined region in addition to support and coverage of Bombardier and 3rd party service facilities. FSE would be expected to travel in support of regional customers.

Job Description

Company Overview:

Are you ready to see your career take flight At GE Aerospace we believe the world works better when it flies. We are a world-leading provider of jet engines components and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Site Overview:

For more than 40 years GE Aerospace in Singapore has been a trusted partner to the commercial aviation sector in Asia Pacific. Through strategic partnerships we drive innovation and support the growth of aviation across the Asia Pacific region. The future of flight in the Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements.

Role Overview:

Core Responsibilities

Independent Professional
Proactive customer issue resolution leads within Customer Team (CT)
Engages independently and proactively with customer
Leverage and contribute to Deep Dive topics uses all available resources to resolve issues
Fleet Management - knows owned customer base anticipates issues and influences customers to effectively maintain engines
Executes on Critical Items (SBs/Campaigns) impacting customer base
Accurate and timely reporting in required systems (significant event reporting/1Fleet/)
Salesforce case entry and management of current & historical customer issues/resolutions
Lead After Action Reviews (AAR) for A2A/AOG/Significant Events or major Mx activities as necessary
MRT(Mobile Repair Team) support (as necessary for any Mx tasks onsite with customer)
Parts & tooling requests to support all maintenance tasks (ensure smooth mx operation)
Data collection to support Leading Indicators
Non-Technical customer inquiries (entitlements novations general questions)
Data intelligence requests on aircraft status/sales/delivery/strategy (Sales RAL Leadership etc)
Facilitate Service Requests & hardware returns
Customer training (informal technical process best practices manual interpretation)
EIS support & Portal access/training as needed
Commercial support (provide inputs for T&Ms & facilitating support from 3rd parties)
Ownership of Authorized Service Center support within region
Diagnostics Support (diagnostics mgmt. CNRs data flow trends reviewing data to identify issues)
Backup support for FSEs & assist customer support team as necessary

Subject Matter Expert

Project management & ownership of A2A & AOG with Onsite presence as necessary
Customer Technical Relationship Mgmt
Technical Issue Resolution (SF Case Load & non tracked technical issues)
Service Center Operations & Technical Relationship Mgmt
Tactical regional support (knows customers/region and how to get things done)
Product line technical acumen

Program/Fleet Ownership

Independently leads tasks & projects for assigned customer base
Assists Senior FSE/SPM as required
Able to effectively communicate complex problems and deliver solutions
Anticipates & manages events that affect customer deliverables
Understands impact/influence of work on Customer Experience
Able to navigate matrixed team / leverage support from Business Aviation team

Ideal Candidate :

The Ideal candidate is a strong communicator Analytical-minded problem-solver and an individual who can drive initiatives that aligns with business goals and foster long-term customer relationships

Required Qualifications

A minimum of 3-5 years of professional experience in fleet management and customer engagement is required.
Knowledge and understanding of business aviation are essential for this role.
A level of knowledge equivalent to a Bachelors degree from an accredited university or college is required.

At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.

Additional Information

Relocation Assistance Provided: Yes

Job Description SummaryLead Field Service Engineer supporting Business Aviation in the APAC region. This position provides technical support to individual operators of business jets within the defined region in addition to support and coverage of Bombardier and 3rd party service facilities. FSE wou...