Senior Technical Program Manager, R&D Strategy & Operations

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for an experienced Senior Technical Program Manager R&D Strategy & Operations to join our R&D Analytics & Insights team. This is a hybrid role based in San Jose CA or Bellevue WA reporting to the Sr. Manager Engineering Strategy Planning & Analytics. You will join the team that built the worlds largest cloud security platform and continues to scale through innovation and over 100 this role you will enable organizations worldwide to harness speed and agility with a cloud-first strategy by optimizing our multitenant architecture and global footprint.

What youll do (Role Expectations)

• Drive cross-functional programs that improve software development processes at scale while acting as the conduit between engineering teams and Engineering Operations to align priorities

• Engage diverse stakeholders to surface pain points and translate them into actionable plans and operating mechanisms that enhance delivery quality velocity and security

• Collaborate with teams to collect SDLC/DevOps data and design metrics to detect bottlenecks and track outcomes against goals

• Own program execution including roadmaps milestones risk management and change management with strong attention to detail

• Partner on engineering-level business operations such as tooling budgets for CI/CD and infra while supporting ROI analyses and measurement frameworks

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What Were Looking for (Minimum Qualifications)

• Deep familiarity with SDLC/DevOps at scale including tools like GitHub GitLab CI/CD testing and Jira

• Strong skills in program management fundamentals including roadmap development execution tracking and dependency management

• At least 2 years of experience in modern SaaS operations TPM Engineering Productivity or a similar environment

• Data proficiency with SQL Excel or similar tools to define metrics and communicate insights effectively

• Bachelors degree or equivalent experience

What Will Make You Stand Out (Preferred Qualifications)

• Experience instrumenting SDLC systems for metrics using DORA or SPACE frameworks

• Proven track record in budget planning for engineering tools and ROI modeling

• History of running org-wide process changes such as testing strategy or release cadence with measurable outcomes

#LI-Hybrid #LI-KM9

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.