Helpdesk Specialist
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Job Summary
PetroApp is looking for a detail-oriented and customer-focused Helpdesk Specialist to join our IT support this role you will serve as the first point of contact for employees seeking technical assistance and support related to computer systems software hardware and network issues.
Key Responsibilities
- Respond to incoming helpdesk requests via phone email and ticketing system in a timely and professional manner.
- Troubleshoot and resolve technical issues for end-users ensuring minimal disruption to business operations.
- Document all support requests and resolutions in the ticketing system accurately.
- Provide guidance to users on software applications network connectivity and hardware functionality.
- Assist in the setup and configuration of new hardware and software installations.
- Monitor the performance of helpdesk systems and identify areas for improvement.
- Coordinate PC setup and deployment for new employees using standard hardware images and software.
- Develop and maintain user documentation and knowledge base articles to support self-service efforts.
Requirements
- Bachelors degree in IT Computer Science or related field is a must.
- 1-2 years of experience in a helpdesk or IT support role.
- Strong knowledge of Windows operating systems and common software applications.
- Basic understanding of networking concepts and hardware.
- Excellent communication skills both verbal and written.
- Proficient in documenting technical issues and resolutions.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Customer service-oriented with a focus on providing exceptional assistance to users.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
"PetroApp is a global SaaS company grown in Saudi Arabia since 2018 and expanded into Egypt, Thailand, and Nigeria. We provide a software system that automates your fleet management, saves your resources, and helps with waste control, applying high-level standards of internal control ... View more
