IT Infrastructure Systems Engineer

• Troubleshooting server related Windows and Azure issues.
• Additional supporton Linux is an asset.
• Additional knowledge of OpenShift is an asset.
• Knowledge of DNS DHCP.
• Knowledge of networking.
• Follow-up of Operational solutions.
• Multiple teams andpartners contact.
• Team player with autonomy process and procedures aware.
• Documentation capabilities.
• Troubleshooting skills with root cause analysis and workarounds.
• Implement automation.
• Software packaging for Windows desktop experienced with Intune and SCCM.
• Monitoring.
• At least 3 years experience in a Windows and Azure systems environment.

The candidate will be part of the IT Infrastructure team composed of 2 clusters: Implementation & Lifecycle and Rollout & Support. More specifically he/she will be a member of the Rollout and Support Operations team in charge of rollout maintenance 3^rdline support and monitoring of DIeteren Infrastructure.

Responsibilities:

The candidate must be able to install configure and troubleshoot Windows and Azure systems integrated with other IT components with stability and service continuity as key factors of success.

He/she must also be able to configure and review monitoring of such components to maintain supportability stability and performance.

IT Infrastructure team also ensures the highest level of support and oversees coordination analysis follow-up and resolution of incidents and problems. Support will be given in person or by coordination of internal and external partners.

Tasks:

After a short period of onboarding the candidate will be responsible for Windows systems. This includes the tasks below:

• Install and configure (Windows and Azure Linux and OpenShift is an asset);
• Support and maintain server systems (Windows and Azure Linux and ESX is an asset);
• Monitor systems;
• Manage firewall requests;
• Manage DNS and DHCP requests;
• Upgrade and security patching (Windows and Linux);
• Follow-up open incidents and changes;
• Assist IT colleagues in meetings specifically in the scope of Windows systems;
• Write documentation and procedures;
• Follow-up existing procedures;
• Translate technical language to be able to support customers;
• Understand interfaces/flows between systems;
• Automate deployment of scripts and software;
• Manage external partners (contact for incidents changes escalations) and internal partners;

Technical Environment:

Currently implemented components are listed below. The candidate should master a maximum of these technologies specifically in the Linux and Windows scope.

Microsoft
Windows 10 to Windows 11
Windows Server 2016 to Windows Server 2019
Active Directory Azure Active Directory AAD Connect
Azure

Linux (is an asset)
Red Hat (versions 8 and 9)
Centos 9

OpenShift (is an asset)
Version 4.16 to 4.18

DNS - DHCP
Windows Azure Linux
Config and troubleshooting on Azure Windows and some Linux
Documentation

Virtualization
Azure (analysis and request change)

Automation
GIT (manage repositories GITLAB deployments via runners)
Powershell scripting
Ansible (creating playbooks and implementing rollouts)
Bash scripting is an asset

Monitoring knowledge of the following is an asset:
Zabbix
Dynatrace

Applications knowledge of the following is an asset:
Jira software
Netterrain

Networking knowledge of the following is an asset:

Firewall request: formulate changes based on customer requirements
Firewall rule diagnostics in conjunction with external partner
Troubleshooting general network issues in function of follow up external partner

The candidate should have at least 3 years of experience of Windows systems.

The candidate must:

• Have good analysis and troubleshooting capabilities to quickly solve problems;
• Be able to coordinate and plan changes and small projects;
• Be precise in changes and incidents and perform a regular follow-up;
• Being certified is a plus;
• Certifications in the following technologies (Windows Azure OpenShift GIT Ansible Fortigate) are bonus assets;
• Be assertive in relation with IT colleagues and business end users with respect for ideas skills and interests of all involved people;
• Be able to stay efficient under pressure and stay flexible with priorities reordering;
• Be able to make the technical translation to customers;
• Have good communication skills;
• Be comfortable with Microsoft Office suite diagraming software and techniques;
• Being fluent in spoken and written French and English is mandatory Dutch is a bonus asset;

Required Skills:

javascriptmiddlewaredisaster recoveryreliabilityagile scrum meetingsciscoreportingsanazuremicrosoft azuresystem performancelinux serverpythondata migrationroutersenterprisetriageinfrastructure as codecontinuous integrationnetwork file system