Application Support Technician (L2)

About Us

CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide.

Our mission is to advance digital drilling operations across mining and our momentum is strong.

We are a high-performing team of self-starters building the next generation of mining software.

The Role

As an Application Support Technician (L2) you will serve as a critical technical bridge between our customers and engineering teams providing advanced troubleshooting and resolution for complex application issues.

Working directly with enterprise mining clients you will investigate and resolve escalated technical problems that require deeper platform knowledge analytical thinking and hands-on technical skills.

You will use your expertise in SQL scripting and system analysis to diagnose root causes implement solutions and ensure our customers can rely on CorePlans platform for their mission-critical operations.

What Youll Do

• Solve escalated L2 technical issues through deep investigation and root-cause analysis

• Troubleshoot application behaviour using logs errors and diagnostic tools

• Support customers via phone email and ticketing with clear professional communication

• Use SQL and scripting to analyse data issues and automate support tasks

• Reproduce issues in test environments and provide detailed findings to engineering

• Assist with configuration integrations and technical setup during onboarding

• Create and maintain technical documentation and troubleshooting guides

• Monitor system health identify trends and proactively prevent issues

• Work with engineering to validate fixes and improve platform stability

• Participate in the on-call roster for critical after-hours support

What You Will Bring

• Tertiary qualification in Computer Science Information Technology or similar (or equivalent experience)

• Minimum 3 years in technical application or IT support ideally within B2B SaaS or enterprise software (exposure to mining heavy industry or industrial environments is a bonus)

• Comfortable working in escalation-based support teams and in ticketing incident management environments

• Proficiency in a scripting language (Python PowerShell or Bash)

• Solid SQL skills for data investigation

• Confident working with logs errors and debugging application issues

• Understanding of web applications APIs integrations cloud-hosted environments and basic networking (DNS SSL connectivity)

• Customer focused and able to communicate to a variety of different audiences (technical and non-technical)

• High attention to detail with ability to continue to document processes

Perks & Benefits

• Prime CBD location

• Hybrid role

• Vibrant office culture open plan space birthday celebrations team events (hello movie nights office jukebox!)

• Parental leave top-up pay (covering the difference between the governments minimum parental leave payment and your regular base salary)

• Access to EAP mental health & wellbeing services for you and immediate family members

Ready for your next adventure

If youre ready to bring your A-game to a tech-forward startup click APPLY NOW to submit your CV and cover letter. Have questions Reach out to us at

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