Support Engineer 1st line

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Provide hands-on technical support to end users troubleshoot hardware and software issues and maintain IT infrastructure at the on-site location. Ensure high availability of workstations peripherals and local systems delivering excellent service to staff and contractors.

Day-to-Day Responsibilities

Provide on-site and remote support for desktops laptops printers other end-user devices.
Troubleshoot hardware failures software issues network connectivity and printer problems; escalate to other teams when necessary.
Assist with network and telecom devices on-site (routers switches wireless access points) under guidance of remote IT Office Network staff.
Maintain inventory of hardware and spare parts; track asset lifecycle
Provide training and guidance to end users on standard tools security best practices and self-service options.
Document incidents and resolutions in the ticketing system; follow ITIL-aligned processes where applicable.
Ensure compliance with company policies data protection and safety procedures.
Assist with IT projects such as deployments room licensing validation and device replacements as directed.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

Bachelors degree in Information Technology Computer Science or equivalent experience.
2 years of hands-on IT support experience in a corporate or large office environment.
Strong Windows operating system troubleshooting skills.
Familiarity with ticketing systems and ITSM concepts.
Basic networking knowledge (LAN/WLAN switches) and printer/ scanner troubleshooting.
Good communication customer service and time-management skills.
Ability to work independently prioritize tasks and handle pressure in a fast-paced environment.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Work from home allowance
Hybrid Working Policy
Meal vouchers
Gift vouchers on the occasion of Christmas/Easter Holidays
Private medical services
21 vacation days/year
Referral bonuses for new hires recommended by you
WFH & Flexible Working Hours
Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

BucharestThis is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of million...