Logistics & Documentation Officer

Reporting to the Operations Manager youll manage the preparation of import/export documents oversee ASYCUDA entries and coordinate with internal teams to keep shipments on track. Youll also support sales and administration functions to help drive operational excellence and customer satisfaction as well as:-

• Prepare and process Bills of Lading manifests delivery orders and export/import documentation.
• Manage ASYCUDA data entry and ensure compliance with Samoa Customs regulations.
• Resolve documentation discrepancies with customers agents and Customs officers.
• Coordinate with shipping warehouse and transport teams to ensure smooth cargo clearance and delivery.
• Maintain accurate records and digital filing for audit and reporting purposes.
• Support daily cargo dispatch tracking and communication between depots and customers.
• Monitor vessel schedules and ensure documentation readiness.
• Liaise with NZ-based logistics teams and vessel operators for updates and bookings.
• Prepare and transmit export manifests and EDI files according to vessel schedules.
• Act as the frontline contact for customers on shipment status documentation and customs clearance.
• Issue timely arrival notices and booking confirmations.
• Provide professional prompt and solution-oriented customer support.
• Assist the sales team with quotations customer updates and report preparation.
• Maintain shared documentation and support management with KPI data and ad hoc administrative tasks.

Qualifications :

Heres what youll bring to the table:

• Minimum 7th form/Year 13 high school qualification.
• At least 3-5 years experience within shipping logistics or documentation roles.
• Strong working knowledge of ASYCUDA and customs procedures.
• Familiarity with cargo manifesting and vessel operations.
• A valid drivers licence is preferred.
• Proficiency in Microsoft Office and shipping documentation systems.
• Strong customer service and communication skills (English and Samoan).

All applicants must have the right to live and work in Samoa at the time of applying - the successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Additional Information :

Our PFL Contribution:

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving - allows you to donate company money to causes of your choice.
• Wonderful Neighbor - spend a day in the community helping with various service projects.
• Company focused on wellness and health.

This is an exciting opportunity to take ownership of a role that has real impact. Youll be part of a supportive team that values collaboration continuous improvement and building a strong culture.

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Remote Work :

No

Employment Type :

Full-time