Our Company

Arch is a Series B financial technology company that automates the management of private investments improving access understanding and the human experience of investing across asset classes.

Private investments such as venture capital hedge funds and private equity make up roughly 25% of the investment universe. Traditionally investors advisors banks families and managers track hundreds of investments in complicated spreadsheets file folders and busy inboxes. Not only is this tedious and time-consuming but it is rife with opportunity for manual data entry errors inconsistent reporting and lost information. Enter Arch.

Arch delivers standardized data documents and insights in a single platform avoiding the need to chase information across dozens or hundreds of portals. Our purpose is to save investors time while empowering them to make more informed investment decisions leading to better financial outcomes.

We are a fast-growing dynamic team of 200 serving over 400 clients including several of Americas largest banks families and financial institutions. Weve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

About the Role

Were looking for a Senior Operations Associate to support Archs Account Operations team and help ensure our clients experience a seamless reliable and proactive partnership with Arch.

As part of our growing Account Operations function youll play a key role in supporting ongoing client success beyond onboarding. Youll work closely with Account Management and cross-functional partners to drive operational excellence improve data quality and reporting accuracy and help scale the systems and processes that power long-term client relationships.

This role is ideal for someone who enjoys solving operational problems thrives in cross-functional environments and takes pride in building structure and clarity in fast-moving high-impact work.

What Youll Do

• Support day-to-day Account Operations efforts by partnering closely with Account Managers to align priorities track account health and execute key operational initiatives.

• Help ensure consistent high-quality client experiences by monitoring data accuracy reporting reliability and operational follow-through across accounts.

• Support operational excellence for high-priority accounts by maintaining strong standards around data integrity documentation and delivery timelines.

• Build and refine internal tools dashboards and checks that improve visibility into account health and support data-driven decision-making.

• Act as a connective layer between Account Management Product Data and broader Operations teams to support new workflows tools and process rollouts.

• Assist with client-specific reporting needs and data customization translating technical requirements into clear client-facing outcomes.

• Contribute to the continued growth of Account Operations by helping document playbooks define metrics and improve systems that scale with the business.

What Were Looking For

• 2 years of professional experience in operations project management client support consulting finance or a related field.

• Strong organizational and project management skills with the ability to juggle multiple priorities and see work through to completion.

• Detail-oriented and analytical with the curiosity to investigate issues ask thoughtful questions and validate information across systems.

• Comfortable working independently in a fast-paced environment while collaborating closely with cross-functional partners.

• Clear communicator who can translate operational or data-related details into actionable insights.

• Familiarity with financial or data-driven environments or the ability and interest to quickly learn how investment or reporting data is structured and shared.

Nice to Have

• Experience in wealth management private funds family offices accounting or fintech.

• Exposure to concepts like IRRs capital calls K-1s or NAV reporting.

• Experience with SQL or interest in developing technical and data analysis skills.
  

A Note about us:

All of our full-time roles are based onsite at our New York City office where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections collaborate effectively to solve challenges and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.

We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting hands-on workspace.

Some perks of working for Arch include:

• Strong Team - Youll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. Youll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Product Market Fit - We have strong product market fit exceptionally low churn and have grown mostly organically through word of mouth.

• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. Were always ready to step in to help.

• Great office - weve invested in a great space for the Arch team to come together at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

• Lunch is on Us - Grab lunch on us while youre in the office and take a break to laugh brainstorm or just hang out with your teammates over a meal.

Required Experience:

Senior IC