Sales Team Member- Sales and Service Hub

Brighton - Australia

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Sales Team Member- Sales and Service Hub your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.

Key responsibilities for the role are:

Create sales orders and payment links for customers and ensure pay links are actioned
Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner
Utilise available resources to provide assistance and advice to customers based on CREATE sales model
Provide customers with timely responses to telephone-based requests and effective resolution of complaints
Ensure all activities meet compliance and legislative requirements with particular emphasis on Consumer Law and Safety
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
Escalate issues in line with established processes and provide information and input for business investigations as required.

Qualifications :

Key competencies for the role are:

Customer focus : does everything through the eyes of the customer

Ensures accountability: holds self and others accountable to meet commitments

Drives results: consistently achieves results even under tough circumstances

Collaborates: builds partnerships and works collaboratively with others to meet shared objectives

Being resilient: rebounds from setbacks and adversity when facing difficult situations

Situational adaptability: adjusts approach and style to suit different situations

Preferred experience:

Frontline customer service
Retail instore sales
Microsoft Office suite

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

Employment Type :

Casual

As a Sales Team Member- Sales and Service Hub your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.Key responsibilities for the role are:Create sales orders and payment links for customers and ensure pay links are actionedWork collab...

As a Sales Team Member- Sales and Service Hub your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.

Key responsibilities for the role are:

Create sales orders and payment links for customers and ensure pay links are actioned
Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner
Utilise available resources to provide assistance and advice to customers based on CREATE sales model
Provide customers with timely responses to telephone-based requests and effective resolution of complaints
Ensure all activities meet compliance and legislative requirements with particular emphasis on Consumer Law and Safety
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
Escalate issues in line with established processes and provide information and input for business investigations as required.

Qualifications :

Key competencies for the role are:

Customer focus : does everything through the eyes of the customer

Ensures accountability: holds self and others accountable to meet commitments

Drives results: consistently achieves results even under tough circumstances

Collaborates: builds partnerships and works collaboratively with others to meet shared objectives

Being resilient: rebounds from setbacks and adversity when facing difficult situations

Situational adaptability: adjusts approach and style to suit different situations

Preferred experience:

Frontline customer service
Retail instore sales
Microsoft Office suite

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

Remote Work :

Employment Type :

Casual

Key Skills

Animal
Food Service
Joomla
Asset
CISSP
Corporate Risk Management

Apply Now

About Company

JB Hi-Fi & The Good Guys

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, cons ... View more

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