Sr. Manager, Customer Success Management for Channel and Enterprise
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Senior Customer Success Manager for Channel and Enterprise youll guide a team of Customer Success Managers develop and implement strategic plans and strengthen client your day-to-day youll:
Lead and mentor a team of individual Customer Success Managers (CSMs) inspiring and coaching them to meet and exceed targets
Operate as a player-manager handling key accounts while overseeing the teams portfolios
Develop and implement comprehensive account management strategies aligned with global corporate objectives
Collaborate with Marketing and other senior leaders to optimize performance and prioritize sales initiatives
Oversee the end-to-end onboarding process and ongoing account management to ensure a superior customer experience
Implement process improvements to increase efficiency and maintain global alignment
Drive initiatives to enhance sales processes and maximize inbound revenue potential
Execute upmarket expansion strategies to target and win larger clients
Represent Wix at international events to increase brand awareness and forge strategic partnerships
Contribute to building the organization including shaping the company culture as a member of the Wix Japan Leadership Team (JLT)
Qualifications :
Requirements
At least 10 years of B2B account management experience with a proven track record of managing high-performing teams on a global scale
At least 5 years of experience managing both individual contributors (e.g. CSMs Account Managers)
Strong leadership skills to inspire motivate and empower teams of varying seniority levels
Demonstrated success working closely with marketing teams to drive and optimize sales performance through coordinated campaigns and initiatives
Significant experience in a startup environment building and scaling account management operations from the ground up
Results-oriented mindset with excellent communication skills
Proven success in securing large enterprise clients (upmarket experience)
Ability to thrive in a fast-paced environment while adapting to changing market conditions
Fluency in Japanese and business-level English required
Additional Information :
About the Team
Wix Japan is an innovative team focused on expanding Wixs presence in the Japanese market. Our local team spans Marketing Sales HR Engineering and Support and works collaboratively to deliver the best Wix experiences for our customers. This position will support both Channel and Enterprise clients with a primary focus on building and nurturing relationships with major enterprises such as global Telecoms Directories and large-scale corporations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more
