Duty Manager
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Delivering a 5-star experience every step of the way.
Were looking for a confident energetic and guest-focused Duty Manager to join our Front Office team. This is an exciting opportunity for an experienced hospitality professional ready to elevate their career within a luxury hotel environment. As a key leader on shift you will embody the Pullman brand - overseeing daily operations supporting your team and ensuring every guest enjoys an exceptional stay.
Key Responsibilities:
- Lead motivate and support the Front Office team to deliver consistently high service standards and a warm memorable guest experience
- Provide hands-on coaching and ongoing development to help team members excel
- Handle guest inquiries concerns and feedback with professionalism empathy and efficiency
- Foster strong communication and collaboration across all hotel departments
- Promote a culture of safety wellbeing and alignment with Accors brand values
- Assist with recruitment onboarding and the continued growth of Front Office talent
If youre passionate about operational excellence and creating standout guest experiences wed love to welcome you to the team.
Qualifications :
Were seeking a leader who is committed to personal and team growth and who thrives in an environment where exceptional guest service is at the heart of everything we do.
What Were Looking For
- Previous Front Office leadership experience in a hotel or resort environment
- A genuine passion for hospitality and delivering elevated guest service
- Strong interpersonal skills with the ability to build rapport effortlessly with guests and colleagues
- A confident communicator skilled in resolving issues negotiating outcomes and nurturing strong working relationships
- Experience with Opera Cloud PMS (highly regarded)
- A proactive adaptable approach to a fast-paced ever-changing environment
- Availability to work a rotating roster including evenings weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
