Membership Engagement Coordinator

Are you energized by building relationships and creating meaningful connections Do you love helping people feel seen supported and part of something bigger Are you the kind of person who can juggle conversations logistics and community-building without breaking a sweat If youre looking for a role where your people skills can drive real impact for local physicians and the communities they serve wed love to meet you.

The Alameda-Contra Costa Medical Association (ACCMA) is a professional association of physicians who are committed to addressing health issues of concern to patients and doctors in the East Bay.

Throughout its history the ACCMA has sought to improve public health the quality of the practice of medicine and patients access to care. ACCMA continues its tradition of leadership today by focusing on its core mission: empowering and organizing physicians to lead and improve the practice of medicine in order to better patients lives and the communitys health.

JOB OPPORTUNITY: We are currently looking for a part-time Membership Engagement Coordinator (non-exempt 20 hours per week) to join our growing team in the new year. This is a great opportunity for someone looking to create major impact with a flexible schedule and a community-first mindset.

The Membership Engagement Coordinator supports the recruitment retention and engagement of members while enhancing the overall member experience. This role ensures that members feel welcomed supported and connected to the organization. The position is well-suited to a proactive detail-oriented and people-focused professional who thrives in a flexible part-time environment.

WORK LOCATION:

This is a hybrid position working both remotely and in Alameda Contra Costa Medical Associations (ACCMA) office in Lafayette CA. While in-office presence is required to foster collaboration with staff members this position is primarily field-based. The individual in this role should expect to spend most of their time engaging with members partners and stakeholders in the community with office time focused on team collaboration planning and administration.

COMPENSATION:

Hiring range for this position is: $24.26 to $38.36 hourly depending on experience.

ACCMA offers competitive compensation commensurate with experience and a comprehensive benefits package. ACCMA is an EEO employer we enjoy diversity in our staff insured and business partners.

BENEFITS:

• Benefits
• 401(K) Pension Plan
• Health Insurance
• Vision and Dental Insurance
• Generous Paid Time Off Plans

ESSENTIAL FUNCTIONS:

Membership Recruitment & Retention

• Supports the recruitment of new members and the retention of current members.
• Assists in onboarding new members to ensure they are connected to benefits and services.
• Works with ACCMA staff to ensure accurate member records and contact information are maintained in the CV database.
• Is actively engaged in membership renewal process leading personalized outreach efforts.

Member Engagement

• Assists with membership-related questions responding to inquiries by phone email and in person with professionalism and care.
• Develops and maintains positive relationships with members sponsors and community partners.
• Tracks member participation in programs events and committees.

Events & Programs

• Assists in the planning and execution of member events educational programs and networking opportunities.
• Assists with marketing and communications including email newsletters and member updates related to member events and programs in collaboration with Communications Manager.
• Manages event logistics including invitations registrations name tags and onsite support.
• Supports events at which the organization is represented such as Medical Staff Presentations and community events.

Administrative Support

• Supports the Director-level staff with membership reports and related projects.
• Prepares and maintains reports on membership trends and engagement.
• Collaborates with colleagues to coordinate cross-departmental initiatives.

Education: Associates Degree required; Bachelors Degree preferred.

Licenses/Certification: Must have a valid California drivers license or adequate form of transportation that enables the ability to carry and distribute event and marketing materials.

Experience: At least 3 years of professional experience in membership communications customer service or a related field preferred

Knowledge/Skills/Abilities

• Strong interpersonal and communication skills with a customer service orientation.
• Proficiency with Microsoft 365 Suite and database/CRM systems.
• Excellent written communication skills with the ability to create clear compelling and professional materials.
• Excellent organizational skills attention to detail and the ability to manage multiple priorities.
• Strong public speaking skills including the ability to confidently give presentations to small and large groups.
• Ability to utilize and analyze data to inform decision-making and improve membership strategies.
• Creative thinker with the ability to think outside the box and try new approaches to enhance member engagement.
• Comfortable with occasional evening or weekend events.
• Self-motivated proactive and able to work independently while collaborating as part of a team.
• Ability to travel to conferences and offsite events as needed.

About ACCMA: The Alameda-Contra Costa Medical Association (ACCMA) is a professional association of physicians who are committed to addressing health issues of concern to patients and doctors in the East Bay. Throughout its history the ACCMA has sought to improve public health the quality of the practice of medicine and patients access to care. ACCMA continues its tradition of leadership today by focusing on its core mission: empowering and organizing physicians to lead and improve the practice of medicine in order to better patients lives and the communitys health.

The ACCMA maintains an Employee Leasing Agreement with MIEC a professional liability insurance company with whom the ACCMA has a long relationship. Leased employees perform services solely for the ACCMA and all leased employees report to the ACCMA Executive Director. Under this arrangement ACCMA employees are legally employed by MIEC and the application process is handled under the auspices of MIEC.

About MIEC: MIEC was founded in 1975 in the depths of the malpractice crisis by physicians and their medical societies when insurance was largely unavailable to the healthcare community. As the Wests first truly physician-owned medical professional liability insurer MIEC has always been guided by the desire to protect physicians and other healthcare professionals from malpractice risks and committed to a long-term philosophy of business conduct that ensures such a crisis never happens again. We exist to foster enduring partnerships within the healthcare community by serving members through a philosophy of vigorous protection and high value delivered by people who care.

As a member-owned exchange Headquartered in Oakland CA MIEC now insures more than 7400 physicians and other healthcare professionals in 4 states with regional claims offices in Idaho Alaska and Hawaii. MIEC has consistently adapted to meet the changing needs of healthcare delivery and continually seeks to reinvent medical professional liability through effective partnership innovative insights and dynamic risk solutions.