Sr. Systems Engineer (Networking)

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

PagerDuty is seeking a Senior Systems Engineer to join our diverse customer-focused team. As a Senior Systems Engineer you will report to the Sr. Director IT Operations & Security and be primarily responsible for designing implementing and maintaining our critical network infrastructure while also supporting Systems Engineering functions.

Your work will ensure our global offices and cloud environments are highly available performant and secure while our internal systems run smoothly. This is an exciting opportunity to architect and evolve our global network apply a securityfirst mindset and leverage automation across both networking and systems domains.

This role is expected to come into our Toronto office at least 2 times per week so you can thrive in your new role and fully embrace being a Dutonian!

KEY RESPONSIBILITIES

• Architecture & Design
  Design and implement scalable solutions across our global infrastructureincluding office networks endpoints and cloud environments (AWS GCP Azure)with a focus on reliability security and user experience.
  
  
• Operations & Reliability
  Own day-to-day operations of core infrastructure services (network endpoints identity and access) ensuring availability performance and scalability across sites and cloud platforms.
  
  
• Incident Response & Troubleshooting
  Provide Tier 2/3 incident response and problem-solving for complex infrastructure issues (network systems and connectivity) driving swift resolution and thorough root cause analysis to minimize impact.
  
  
• Security & Access Controls
  Implement and maintain security controls and policies across the network and systems including firewall rules segmentation zero-trust principles and IAM (Entra Azure AD Okta) to ensure secure consistent access.
  
  
• Monitoring Analysis & Optimization
  Use monitoring logging and packet analysis tools to detect diagnose and remediate performance and reliability issues; proactively recommend and implement improvements across infrastructure components.
  
  
• Automation & Integrations
  Develop and maintain automation (e.g. Python PowerShell Bash Ansible Terraform Workato Zapier) to standardize configurations and streamline workflows for endpoints network identity and access management.
  
  
• Cloud & SaaS Infrastructure Support
  Partner with infrastructure and security teams to ensure network endpoint identity and SaaS integrations follow best practices in Azure AWS and/or GCP supporting secure and scalable hybrid environments.
  
  
• Support & Enablement
  Provide advanced support to employees globally using ITSM tools such as Jira and contribute to internal knowledge sharing and where needed user-facing training materials.
  
  
• Documentation & Standards
  Maintain clear comprehensive documentation for infrastructure configurations standards runbooks and procedures to support repeatable and reliable operations.
  
  
• On-Call & Alerting
  Create manage and respond to alerts (PagerDuty) for infrastructure services and participate in the on-call rotation to ensure 24/7 coverage.

BASIC QUALIFICATIONS

• 8 years of experience in enterprise network engineering and operations.
• 5 years in a systems administration/engineering or IT support environment.
• Professional network certification (e.g. CCNP JNCIP or equivalent) or equivalent hands-on experience.
• Extensive experience with TCP/IP networking and routing protocols (e.g. BGP OSPF) as well as experience with VPNs wireless and modern networking concepts in large-scale distributed environments.
• Demonstrated proficiency with network automation using Python Ansible Terraform or similar tools.
• Experience working with IAM tools (Entra Azure AD Okta) and processes (account lifecycle permissions privileged account management).
• Experience supporting a mixed endpoint environment including macOS and Windows.

Technical Skills:

• Deep knowledge of routing switching VPN DNS DHCP and network segmentation.
• Experience with firewall platforms (e.g. Palo Alto) and network security solutions (e.g. Zscaler Cloudflare WARP).
• Proficiency with packet analysis and network monitoring tools.
• Strong scripting skills (e.g. Python PowerShell Bash).
• Experience with configuration and patch management tools (e.g. Intune Jamf) and asset management solutions.
• Experience working in cloud environments (AWS GCP and/or Azure) including cloud networking concepts (VPCs/VNets peering security groups routing).

PREFERRED QUALIFICATIONS

• Strong background in network security including DDoS mitigation IDS/IPS and zero-trust architecture.
• Experience designing and optimizing global WAN and hybrid cloud connectivity.
• Familiarity with the full VDI lifecycle from design and implementation to optimization and ongoing maintenance.
• Track record of mentoring engineers leading cross-functional technical initiatives and influencing architecture and strategy in a global team environment.
• Ability to independently lead troubleshooting efforts for complex cross-domain (network systems) issues.
• Strong communication and interpersonal skills with the ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently and collaboratively as part of a distributed global team and to influence leadership in setting group objectives and technical direction.

The base salary range for this position is 98000 - 149000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.