Senior Software Engineer – AI Telephony Systems

This role is not open to visa sponsorship or transfer of visa sponsorship including those on OPT and STEM-EXT OPT nor is it available to work corp-to-corp.

At Red Ventures we combine the power of technology data and digital storytelling to help people make lifes most important decisions. From health and financial services to education and home solutions we build experiences that connect millions of consumers with trusted high-value outcomes every day.

Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations using AI to create natural human-like interactions at scale. Were driving the next generation of voice experiences that connect customers to the right solutions faster and more effectively.

What Youll Do:

As a Senior Software Engineer youll design and build scalable cloud-based systems that enable real-time voice interactions across our platform. Youll lead the development of core services that blend AI telephony and automation helping shape how people communicate with our brands.

Youll also:

• Own the design and delivery of new features end-to-end from architecture and implementation to deployment and observability.
• Work with product managers AI engineers and data scientists to bring conversational intelligence into real-world voice experiences.
• Integrate deeply with Twilio AWS Azure and internal APIs to manage call routing speech processing and response flows.
• Improve system performance latency and reliability across a distributed event-driven stack.
• Provide technical leadership mentoring other engineers sharing knowledge and helping shape best practices across the team.
• Participate in code reviews and on-call rotations ensuring production systems run smoothly and efficiently.

What Were Looking For:

• Languages: Strong proficiency in Python and TypeScript/.
• Cloud Infrastructure: Deep experience with AWS (Lambda DynamoDB S3 CloudWatch ECS/Fargate etc.).
• Telephony: Hands-on experience with Twilio Voice Programmable Voice APIs or similar voice/IVR platforms.
• APIs: Skilled in designing RESTful and event-driven APIs (WebSockets SNS/SQS or Kafka/Redis Streams experience a plus).
• CI/CD: Proficient with modern DevOps workflows (GitHub Actions CircleCI or similar).
• Testing: Strong commitment to automated testing (unit integration and load testing).
• Telephony Protocols: Exposure to VoIP concepts SIP and telephony protocols.
• Familiarity with observability stacks (Datadog New Relic or OpenTelemetry).
• Databases: Familiarity with relational databases and basic working knowledge of SQL.

Nice to Have:

• Experience integrating speech recognition text-to-speech or LLM-based conversational AI.
• Familiarity with frameworks for building real-time voice and multimodal conversational AI agents (e.g. Pipecat Livekit etc.).
• Understanding of serverless architectures and event-driven systems.
• Experience with infrastructure-as-code tools (Terraform or AWS CDK).
• Familiarity with React or other front-end frameworks (for internal dashboards or call management tools).

Compensation:

• Cash Compensation Range: $100000 - $160000
  • New York City: $125000 - $200000

*Note actual salary is based on geographic location qualifications and experience

Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.

• Health Insurance Coverage (medical dental and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. Thats why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies spanning several U.S. businessesa joint venture in the health services industryand strategic investments in Europe. Their businesses include The Points Guy Lonely Planet Bankrate the Allconnect Platform RV Home Client Growth RV Growth & Transformation Sage Home Loans Corporation and more. Across the portfolio Red Ventures businesses deliver seamless digital experiences for consumers help Fortune 100 clients solve large-scale digital growth challenges and create world-class experiences and opportunities for employees. Learn more at follow @RedVentures on LinkedIn and Instagram.

At Red Ventures we believe diverse inclusive teams are better. To help you better understand our core values and beliefs we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact

If you are based in California we encourage you to read this important information for California residents linked here.