UC Engineer

Join our Team as a UC Engineer!

Location: Field Based (North England or Scotland)

Salary: Competitive

Hours: Monday to Friday 9:00-17:00

About the role:

Were looking for a skilled UC Engineer to join our Engineering Team at Onecom. Youll be the go-to expert for installing and maintaining telecoms equipment and UC solutions. Whether youre advising customers on the Service Desk remotely diagnosing faults or travelling to sites to deliver installations and upgrades youll play a key role in keeping businesses connected. This is a hands-on role where no two days are the same and your expertise will directly shape customer satisfaction and service excellence.

What makes you a great fit:

• Professional-level accreditation in UC Engineering across Voice Collaboration Contact Centre and Cloud technologies
• Strong working knowledge of networking technologies
• Experience with ISDN SIP and diagnostic tools
• Excellent IT skills with a logical structured approach
• Sharp problem-solving and analytical abilities
• Outstanding attention to detail and accuracy
• Positive can-do attitude with a passion for customer service
• Confident communicator who remains calm and approachable in challenging situations
• Team player who enjoys working with people and takes initiative to tackle problems

Key responsibilities:

• Install UC systems and associated applications at customer sites across the UK
• Provide ongoing maintenance and support for UC solutions
• Undertake site surveys audits and system backups
• Deliver telephone support and remote diagnostics to customers
• Use supplier portals to raise and escalate support queries through to completion
• Maintain and update installation documentation and service support tickets
• Handle technical escalations from Service Desk Engineers and resolve outstanding service issues promptly
• Complete installation and upgrade projects to the highest standard
• Carry out any other duties as required by your line manager

Perks for our People:

• Holidays: 25 days bank holidays and buy/sell options
• Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support Calm App discounted gym membership cycle to work scheme free breakfast & fresh fruit eye-care vouchers financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.