ServiceNow Lead Developer Engineer

Job Title: ServiceNow Lead Developer Engineer
Location: New Haven Connecticut
Experience Required: 12 Years
Employment Type: Contract
Interview Type: In-Person or Webcam

We are looking for a highly experienced ServiceNow Lead Developer Engineer who can take ownership of end-to-end platform development design scalable solutions and provide technical leadership. This role requires strong hands-on development skills deep understanding of the ServiceNow ecosystem and the ability to work closely with business and IT teams to deliver high-quality solutions.

• Design develop and deploy applications and modules within the ServiceNow platform.

• Build and customize workflows business rules UI actions client scripts ACLs integrations and Service Catalog items.

• Enhance existing modules and build new solutions based on business needs.

• Lead a team of developers and guide them on best practices coding standards and solution architecture.

• Review code ensure quality and maintain governance across all ServiceNow implementations.

• Collaborate with architects and project managers to align technical solutions with overall project goals.

• Develop and maintain integrations with third-party systems using REST SOAP MID Server or IntegrationHub.

• Build automation workflows to streamline processes across ITSM HRSD ITOM SecOps or other modules.

• Configure and enhance core modules such as Incident Problem Change CMDB Asset Discovery Knowledge Service Catalog and Request Management.

• Implement features across ITSM ITOM ITAM HRSD or SecOps based on project requirements.

• Maintain platform stability performance and security.

• Troubleshoot issues perform root-cause analysis and recommend long-term fixes.

• Ensure platform upgrades patches and releases are executed smoothly.

• Work directly with business stakeholders to understand requirements and translate them into technical solutions.

• Support UAT provide documentation and assist with training and knowledge transfer.

• Communicate technical concepts clearly to both technical and non-technical audiences.

• 12 years of overall IT experience with at least 7 8 years working specifically on the ServiceNow platform.

• Strong hands-on experience in ServiceNow development scripting (JavaScript Glide API) and configuration.

• Expertise in multiple ServiceNow modules such as ITSM ITOM CMDB Discovery Service Catalog HRSD or SecOps.

• Experience integrating ServiceNow with external systems using REST SOAP IntegrationHub workflow automations or event-based triggers.

• Solid understanding of platform architecture data models ACLs and security.

• Strong experience guiding development teams reviewing code and implementing best practices.

• ServiceNow certifications such as CSA CAD CIS (any module) or related credentials are highly preferred.

• Excellent communication and stakeholder-management skills.