Salesforce Business AnalystTrainer Public Trust (Remote Eastcoast)

The Work: ICF seeks an experienced Business Analyst/Trainer to support a Salesforce implementation project for the US Department of Transportation (DoT). The project involves deploying a mission-critical application leveraging Salesforces Public Sector Solutions integrated with 3rd party systems and built using Agile methodology.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

This position requires that the job be performed in the United States. If you accept this position note that ICF monitors employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do:

• Engage with DoT stakeholders to analyze current business processes identify pain points and gather requirements for the Salesforce-based solution.

• Translate business needs into detailed user stories workflows and system requirements to support low-code/no-code development on Salesforces Government Cloud Platform.

• Collaborate with the team to prioritize and refine the product backlog ensuring alignment with project goals and stakeholder expectations.

• Create comprehensive documentation including process flows requirements specifications user guides and deliverables required for gate reviews.

• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.

• Support the team in meeting DoT and federal security and compliance standards including contributing to cybersecurity documentation for ATO approval.

• Facilitate communication between stakeholders developers and other team members to ensure clarity and alignment on project objectives.

• Participate in Agile ceremonies (e.g. sprint planning reviews) to provide insights on requirements and process improvements.

• Support gate reviews for system and acquisition lifecycle checkpoints ensuring all deliverables meet DoT standards.
  

What You Will Bring With You:

• 3 years as a Business Analyst including at least one Salesforce project.

• 3 years of experience and proven proficiency with Agile project management tools (e.g. Jira Trello) and Microsoft Office Suite.

• 1 years of experience delivering user training or creating technical documentation.

• Candidate must have a Public Trust or an Active Secret clearance

• U.S. Citizenship or Green Card holder is required due to federal contract requirements

• Candidate must reside in the U.S. be authorized to work in the U.S. and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
  

What We Would Like You To Bring With You:

• Bachelors degree in a computer-related discipline will be preferred

• Understanding of DoT and federal government security standards and experience supporting ATO processes.

• Experience working with federal government clients particularly DoT.

• Familiarity with Salesforce including its general functionality and the use cases it supports.

• Salesforce Business Analyst certification Salesforce Administrator certification or meaningful Trailhead badge attainment.

• Prior experience delivering user training or creating technical documentation.

• Background in data migration projects.
  

Professional Skills:

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking attention to detail and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized detail-oriented and able to prioritize and multitask.

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At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.