Senior Salesforce Administrator

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful happy and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.

The high level:

Reading Partners uses Salesforce to collect data about program implementation and impact stakeholder engagement and fundraising. Our Salesforce instance is instrumental to the daily operations of essentially every functional team at Reading Partners. The Senior Salesforce Administrator will be a member of the Information Technology (IT) team. The position is both tactical and strategic responsible for administering configuring developing and supporting Salesforce and associated systems and tools as well as advancing our strategic use of Salesforce as a business critical system.

Given the cross-functional and complex nature of our Salesforce instance the individual serving in this position will collaborate regularly with staff across multiple functional departments. They will apply Salesforce best practices to troubleshoot and work with end users to ensure that applications meet their needs while keeping pace with changes in program operations policies and/or procedures that may require system or application changes.

The ideal candidate is someone who has prior experience leading complex Salesforce instances that use multiple products and apps on the Salesforce platform with multiple integrations and 300 advanced users. They can define priorities and manage a platform roadmap understand customer support have the intellectual curiosity to learn and apply new skills seek to develop professionally and have the grit to roll up their sleeves to tackle any issue thrown their way.

This position is remote and hires (upon start date) should reside within states where Reading Partners operates which include: California the District of Columbia Maryland Minnesota New Jersey New York Oklahoma South Carolina Texas Washington State and Virginia.

What youll do:

Manage Reading Partners Salesforce platform roadmap to meet the organizations strategic and operational goals.

• Manage a Salesforce roadmap that is aligned to other critical business processes and needs.
• Analyze business processes and perform systems architecture based on analysis results best practices and sound judgment.
• Establish and lead processes to gather user requirements identify alternate systems approaches and develop recommendations for system improvements.
• Guide organizational teams toward proven best practices intelligent system designs and integrations and meaningful data management and analysis.
• Stay current with Salesforce releases and corresponding documentation and provide new functionality and solutions as needed including integration with third party solutions.

Own Salesforce platform administration and user support.

• Manage and supervise the Associate Salesforce Administrator to support administrative functions such as creation and management of user accounts profiles roles permissions sharing rules licenses capacity and storage management.
• Establish implement and oversee best practices with regards to system maintenance security release management improvements data integrity duplicates backups etc.
• Oversee data de-duplication and cleanup procedures.
• Manage and monitor backups licensing and general maintenance of supported systems.
• Oversee service desk ticketing system and support requests for Salesforce-related tickets.
• Collaborate with department leads to create and support the development of general and function-specific training material.

Lead the development and implementation of new features and updated functionality in a timely and cost-efficient manner.

• Lead data business and information system projects with Salesforce.
• Develop and implement solutions aligned with business needs and activities.
• Lead the implementation and on-going management of third party systems integrated with or connected to Salesforce.
• Maintain revise and enhance custom object relationships and formulas as well as standard and custom fields in response to business needs.
• Oversee documentation related to instance configuration and deployment of applications (e.g. project plans and change item documents).
• Develop and manage relationships with outside consultants and vendors that provide additional support and services for Reading Partners systems.

Lead and manage all system integrations

• Lead on all system integrations with Salesforce including design development testing and deployment while ensuring optimal system performance scalability security and data accuracy.
• Leverage expertise to integrate and streamline business processes across multiple systems manage complex data mapping and transformation and troubleshoot issues with third-party APIs.

Other duties as needed.

How youll do it:

Strategic thinking:

• Always keep the organizations mission strategy and values at the forefront of decision making and actions including the organizations commitment to Race Equity Diversity and Inclusion (REDI). Understand how an organization must change in light of internal and external trends and influences. Possess a thorough understanding of the Reading Partners program model and strategy ensuring that all initiatives and decisions within your span of responsibility reflect our organizational priorities and needs.

Relationship Development & Communication:

• Garner influence and build deep trusting relationships both locally and remotely with national staff and regional leadership. Model highly effective communication practices that ultimately lead to achievement of results individually and through others. Develop maintain and strengthen partnerships with a variety of internal and external stakeholders. Develop and/or refine systems for communication tailor communications to audiences and contextualize messaging for each person or conversation. Effectively convey needs outcomes and next steps. Communicate effectively in multiple modalities and settings.

Technical Expertise & Project Management:

• Demonstrate a technical savvy to manage the Salesforce platform across the entire organization. Manage multiple competing priorities and projects and re-prioritize when needed. Balance the needs of regions with national strategic priorities and operational resources. Remain adaptable flexible and collaborative while navigating complex problems and varying needs. Anticipate challenges and/or questions and proactively act to address them. Demonstrate an ability to also make quick sound decisions when needed that consider all stakeholders.

Leadership & Management:

• Demonstrate a genuine interest in coaching inspiring and developing emerging professionals toward goals. Demonstrate an ability to provide clear guidance and set goals delegate and provide growth opportunities while supporting progress along the way.

Bonus points if you:

• Have led a Salesforce org with 300 or more active users
• Have administered a Salesforce org integrated with NPSP Apsona Classy Formstack FormAssembly Volunteers for Salesforce and Act-On
• Have administered a Salesforce org in another non-profit using the Nonprofit Success Pack (NPSP)
• Hold additional Salesforce certifications such as Platform App Builder Sales Cloud Consultant or Advanced Administrator
• Are an AmeriCorps Peace Corps or other national service alum

What we offer:

Reading Partners compensation and benefits programs are designed to attract motivate engage and retain top talent to propel our mission forward. We aim to set salaries based on objective external high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that were bringing our best offer - therefore we do not engage in salary negotiations.

• This is a full-time exempt and salaried position. The pay range for this position is $109613 - $128956 per year and is contingent on geographic location. After applying candidates who move forward in the hiring process are provided with the salary for their geographical location.
• We offer a comprehensive benefits package including medical dental vision disability life insurance flex spending accounts generous paid time off commuter benefits an Employee Assistance Program (EAP) and currently a 403(b) match option.
• Unlimited or Flexible Paid Time Off (PTO) benefits for regular employees scheduled to work 30 hours or more per addition to paid holidays we close our offices for one week in early July and one week in late December.
• We offer well-being benefits like Spring Health which provides easy access to therapy coaching and wellness resources. We also offer Carrot to help staff navigate inclusive hormonal health fertility gender-affirming services and family-building benefits.
• We offer an exciting and dynamic culture and we commit to investing in and supporting our amazing people to grow their careers with us.

The other things you need to know:

• This role is remote-based. Candidates must reside in locations where Reading Partners operates.
• Typical Physical & Mental Demands: Requires prolonged sitting with some bending stooping and stretching and eye-hand coordination and manual dexterity sufficient to operate a keyboard telephone photocopier calculator and other office equipment. Requires a normal range of hearing and eyesight to communicate with volunteers and staff. Also requires flexibility to readily adapt to a changing environment.

Whats next

If youre interested in joining our Reading Partners team please submit the following application materials to our online job posting:

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role.
• Resume

About you:

Youll be successful in this role if you have:

• 5-7 years of Salesforce administration experience
• Held and maintained an active Salesforce Certified Administrator credential for 3-5 years
• Experience in software and database design development and testing
• An ability to function in multiple product software and business contexts simultaneously
• Proven experience with complex software integrations (e.g. field mappings data validation project scoping)
• Experience leading enterprise change management processes including release management processes quality assurance and testing and sandbox creation refreshes and changesets
• Thorough knowledge of the Salesforce data model and understanding of how to leverage Salesforce to meet complex process and reporting requirements
• Experience with turning product requirements use cases and user stories into new or enhanced features and functions for platforms/products
• Concrete experience with using workflow rules process builder and flows to facilitate and improve user experience data management and data integrity
• Experience minimizing and preventing the accumulation of technical debt in systems
• Strong experience managing projects with wide stakeholder base
• Willingness to work on significant project work in addition to support tasks
• Solid understanding of vendor management negotiations budgeting and lifecycle planning
• Willingness to continue building technical skills
• Demonstrate a commitment to fostering an inclusive and collaborative work environment.
• Display a deep belief in our mission and root your work in ourcore values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.