IT Desktop and Network Support Dispatch Netherlands

Woerden - Netherlands

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Essential duties for the position include but are not limited to the following:

Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

Resolve incidents and problems associated with EUC equipment

Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future

Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN print and file services; connection to WAN; and accessing appropriate LAN segments

Provide repair and maintenance for mobile devices

Install upgrade and repair EUC equipment (desktops laptops monitors and associated peripherals)

Provide software break/fix services and replacement of non-warranty assets for end users

Provide network printers and scanner network connectivity including providing network support for device configuration for IP addressing and direct TCP/IP output

Provide warranty and break/fix support for networked printers and scanners

Configure and support end users on mobile computing platforms

Provide VIP support for equipment including desktop devices mobile devices display screens video systems docking stations communication devices direct attached printers local printers scanners wireless networking etc

Create change and remove printer configurations and queues based on requests and in accordance with SLAs

Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

Provide regular accurate and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales operations and branch office personnel.

Utilize problem management database and systems to track and report on customer calls and requests.

Communicate technical information to technical and non-technical team and customers.

Deskside support services as required.

Requirements

Experience:

Requires 4 years of related work experience

Sound knowledge of imaging tools (Ghost MDT)

Sound knowledge of data backup and recovery tools (USMT)

Installing upgrading and migrating to Windows 10

Deploying Windows 10 in large enterprises

Configuring hardware and applications

Configuring network connectivity

Configuring mobile computing

Monitoring and maintaining systems that run Windows 10

Should be able to communicate (written Speak) in local English language (minimum of B2)

Required Skills:

We are seeking a highly capable and customer-focused IT Support Specialist to join our End User Computing (EUC) team in Canada. This role requires a proactive professional who can deliver outstanding technical support through multiple channels while ensuring high user satisfactionespecially for executive and VIP users. Note: Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this role. Key Responsibilities Monitor multiple intake channels (phone email Slack ServiceNow) and respond swiftly to user support requests. Deliver deskside and remote support to employees and VIPs troubleshooting and resolving issues efficiently. Install configure maintain and repair computers peripherals and mobile devices (Windows/macOS). Image and deploy laptops/desktops and install authorized software packages. Log and track all incidents using ServiceNow or other ITSM systems maintaining detailed documentation. Support AV/VC systems for conference rooms and streaming live meetings. Provide technical assistance in IT asset lifecycle processes including IMAC and technology refreshes. Assist with depot operations: hardware replacement setup and shipment. Perform inventory control and asset tagging ensuring compliance with asset management protocols. Support password resets account access issues and enterprise software usage. Maintain adherence to all data privacy security and confidentiality policies. Collaborate with cross-functional IT teams to enhance service delivery and user satisfaction.

Required Education:

Bachelors degree in Computer Science Information Technology or a related field.(Alternatively 2 additional years of relevant IT experience may be considered.)3 to 5 years of experience in a Deskside Support role including at least 3 years of face-to-face user support.3 years of hands-on support experience for both macOS and Windows understanding of basic networking concepts including VLANs DHCP and in using tools such as Active Directory SCCM J

Essential duties for the position include but are not limited to the following:Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAsResolve incidents and problems associated with EUC equipmentPerform reactive troubleshooting to effectively ident...