Monitoring Tools Lead

Job Description:

• Role Overview:
  We are looking for an experienced Monitoring Lead / SME to design manage and evolve our enterprise monitoring strategy using OpenText Tools (OBM APM SiteScope OO & NNMi) Dynatrace and SolarWinds. The candidate will be responsible for driving observability practices managing a monitoring team and ensuring high service availability for critical business applications and infrastructure.
• Responsibilities:

  Key Responsibilities:
  - Define and implement the enterprise monitoring and observability strategy.
  - Lead and mentor L1/L2 and mid-level support teams.
  - Oversee monitoring design integrations and tool enhancements across OBM Dynatrace and SolarWinds.
  - Collaborate with architects DevOps and application teams to implement full-stack observability solutions.
  - Drive automation self-healing and AI/ML-based predictive monitoring initiatives.
  - Present monitoring health trends and improvements to senior stakeholders.
  - Ensure compliance with ITIL processes SLAs and audit requirements.
  - Plan capacity scalability and roadmap for monitoring tools and practices.
  - Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
  - Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end-to-end automation.
  - Ownership of HP Service Manager (SM) and Service Portal ensuring process compliance SLA adherence and reporting to leadership.
• Mandatory Skills Description:

  Required Skills:
  - Expertise in OBM (event/incident correlation) Dynatrace (APM RUM synthetic monitoring) and SolarWinds (NPM SAM DB monitoring).
  - Strong understanding of enterprise IT landscapes - cloud (AWS/Azure/GCP) on-prem hybrid infrastructures.
  - Proven leadership and team management experience.
  - Experience with observability practices - logs metrics traces distributed monitoring.
  - Strong stakeholder management and communication skills.
  
  Experience: 7 years in IT monitoring/observability with at least 2-3 years in a leadership role.

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