Public Safety Telecommunicator

Are you passionate about making a difference in your community We will train you! Buncombe County Public Safety Communications Center is looking for team members who are ready and willing to grow with us. Our outstanding training team is highly experienced and eager to contribute to your youve been a Telecommunicator before wed love to have you join our team!

You can read about our talented employees here! Here is what some of our Telecommunicators shared about the work they do:

I started as a call taker with the City of Asheville and had no experience in this job field. Buncombe County allowed me to further my career and became a supervisor. I would like the community to know that Buncombe County offers training for this job from day one. If you have the desire to help others and would like to give back to your very own community this is the best job. More than just a job be prepared to gain one big family. Our family is composed of coworkers officers paramedics and firefighters. It is amazing to see how everyone works together for one common goal.

My favorite part of this job is the ability to help the community behind the scenes. I really enjoy the low-key aspect of this field and love that I can provide lifesaving assistance to others without leaving my desk! I also work with a really great group of coworkers with the same perspective.

Working the radio on the law side its like a puzzle trying to keep track of who to dispatch to what call and knowing that I have earned the trust of my squad over the years.

There will never be two days that are exactly the same and I will never stop learning at this job. This job has taught me many things that I have taken into many other aspects of my life. As well as building relationships within the community that I serve.

My favorite part of the day is being able to help people on what could possibly be the worst day of their life and be their first point of contact during that time. Being there to comfort a child or parent after losing their loved other instances being able to send help to someone who thought about ending their life. Making a difference in someones life is the most rewarding job.

Minimum Education Training and/or Experience (required at time of hire): High school diploma or GED and a minimum of one (1) year of experience as a Public Safety call taker dispatcher or telecommunicator; or a current Buncombe County Call Taker that has completed all the trainings under that classification.

Purpose of the position:

The purpose of this position is responsible and timely operation of communication equipment to receive and transmit emergency calls for the Buncombe County Emergency Services Department.

Essential Functions of the position:

• Receiving emergency and non-emergency calls from the public through the emergency telephone system

• Obtaining pertinent information from callers to determine the nature and location of the emergency

• Prioritizing and dispatching calls for service for all three emergency service disciplines (fire police and medical)

• Handling radio requests from emergency response units

• Maintaining location and status information of emergency response units

• Maintaining accurate and timely records

• Providing information or referral options to the public as requested

• Perform other related duties as assigned.

Additional Training and Experience:
Within eighteen (18) months of hire the incumbent must complete two Telecommunicator Tracks.

License or Certification Required by Statute or Regulation:
Telecommunicator Certification

Knowledge Skills Abilities and Other Abilities:

• Knowledge of rules regulations and procedures including safety procedures such as CPR and first aid.

• Knowledge of telecommunications systems which may include transmission broadcasting and switching systems and computerized databases including teletype operations and procedures.

• Knowledge of basic dispatch codes as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.

• Knowledge of the geographical layout of the County as to location of streets important buildings and other landmarks.

• Ability to use logic and reasoning to reach conclusions and approaches to problems

• Ability to use judgment and decision-making skills to evaluate situations establish priorities and resolve matters

• Ability to work under stressful situations

• Ability actively listen and communicate effectively through clear speech and hearing

• Ability to establish priorities an pass on information as needed

• Ability to elicit information necessary for proper dispatching from persons who may be distressed.

• Ability to exercise sound judgment in emergency situations.

• Ability to speak clearly distinctly and professionally.

• Ability to deal tactfully and courteously with the public.

• Ability to maintain files records and reports.

We are committed to building an inclusive workforce that is representative of our diverse community. If you are interested in this position but are not certain if you meet the exact qualification requirements we encourage you to apply. Buncombe County uses a substantial equivalency standard to determine if applicants are qualified--this means candidates are not required to have degrees or formal education if they have relevant work experience.

In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.