Emergency Response Coordinator

SERVPRO Team Wall

Job Location:

Harrisburg, PA - USA

Monthly Salary: USD 60000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

*Position requires residency within Harrisburg or surrounding areas*

SERVPROs former Franchise of the Year Team Wall is looking for our next great hero!

Who are we Feel free to check us out: Team Wall is seeking a compassionate responsive and motivated Emergency Response Coordinator to support homeowners and businesses during unexpected property emergencies. This role is ideal for someone who enjoys helping people in urgent situations building relationships and guiding customers toward the right solutions when they need support most.

We offer an uncapped commission plan meaning there is no maximum on how much commission you can earn. Truly unlimited earning potential. Realistic earnings well over $100000

Job Summary:
The Emergency Response Coordinator responds to emergency leads in real time and works closely with residential and commercial customers to coordinate mitigation and construction services. Youll serve as a trusted first point of contact listening assessing needs and helping property owners take the next steps toward recovery.

Our company uses real-time emergency lead notification services. Leads are provided directly to you and youll monitor and respond promptly. The focus is on connecting with homeowners property managers or authorized decision-makers and helping them understand and move forward with SERVPRO Team Wall services when appropriate.

This role requires reliable availability and timely response within your geographic area. Because emergencies can happen at any time the position includes an on-call component including evenings weekends and holidays.

Primary Functions of the Role:

Arrive quickly to any scene of a fire emergency to consult with property owners impacted by fire damage to enable the implementation of property recovery initiatives.

Additional Responsibilities:

Daily preparation with a call-to-action plan and care kits

Meet or exceed weekly sales call and meeting metrics.

Conduct consistent research and prospecting to identify potential clients.

Represent SERVPRO Team Wall professionally in all communications.

Additional tasks as directed by the VP of Disaster Recovery and Emergency Response.

What it takes to succeed:

Ability to perform in a fast-paced high-pressure 24/7 on-call environment

Strong closing and relationship-building skills

Quick response times within your territory (including nights weekends and holidays)

Self-motivation resilience and a hunter mentality

Restoration construction or emergency services sales experience is a major plus

Compensation & Benefits

Base salary of $60000/year. We offer an uncapped commission plan meaning there is no maximum on how much commission you can earn. Truly unlimited earning potential.

401(k) with company match

Medical dental and vision insurance

Generous PTO

Ongoing training and professional development

Bi-weekly car allowance

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

*Position requires residency within Harrisburg or surrounding areas* SERVPROs former Franchise of the Year Team Wall is looking for our next great hero!Who are we Feel free to check us out: Team Wall is seeking a compassionate responsive and motivated Emergency Response Coordinator to support homeo...